Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
  • 309117

    Can't publish my website successfully

    By 309117 June 11, 2012

    Locked by moderator

    Main Category : About Wix

    Sub Category : Other

    Ticket # : 347412180

    Ticket Status : Closed - User did not react

    If I click the 'Publish'-button in the editor, it seems like nothing goes wrong. It even says 'Your website is successfully published!'. But when I go to my website (by typing the domain or clicking on the 'GO'-button after publishing), it says my website doesn't exist. What's wrong?

    PS. I didn't have these problems before, only today!

Replies(31 replies total)

Show my replies first
  • alicesullivan

    Replied by alicesullivan July 10, 2014

    I have the EXACT SAME PROBLEM and the website's due TODAY. http://alicesullivan.wix.com/introtoqual

    What is going on?

    • shayb7 Wix Team

      Replied by shayb7 July 11, 2014



      I have just accessed your Wix site and was able to view it live properly. Have a look at the screenshot below: 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here.


      If the issue persists, please let us know what happens when you're trying to access your site. If you get an error message, please specify which one and also please include a screenshot exemplifying the issue. You can find step by step instructions here.

  • shelbylwatson

    Replied by shelbylwatson July 10, 2014

    The same thing is happening to me. I click publish every time and its says congratulations your site is live then when i type in the domain it says it is not published. i have attached a picture. Thanks

    • ilan-t Wix Team

      Replied by ilan-t July 11, 2014

      Hello Shelby,


      Thank you for contacting us, I checked your site: shelbylwatson.wix.com/portfolio and can see that it is published and live.

      Please clear your browser's cache and try looking it up again. You can find step by step instructions here.


      Feel free to let us know if you have any further questions.


      Best regards


  • butterprints

    Replied by butterprints July 9, 2014

    Hi urgent!!!

    I cannot see my website onine at all even when I click the link from wix.com itself. Help!!

    • Eyal Wix Team

      Replied by Eyal July 9, 2014

      Hi butterprints,


      Thank you for contacting us! Please specify which of the two sites in your account is in question so that we can further assist you. 


      We await your reply,

      Thank you,

      Eyal, Wix Customer Support Team
  • froggylin0

    Replied by froggylin0 June 29, 2014

    I can't publish either

    • froggylin0

      Replied by froggylin0 June 29, 2014

      It says that it doesn't exist. I clicked publish so  many times but it still doesn't work


    • Dean Wix Team

      Replied by Dean June 29, 2014



      I can see your site is published and available under the URL: http://froggylin0.wix.com/blog-of-everything


      What is the problem you are encountering? 

      Please provide us with a screen shot of the problem so we can take a closer look. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Thank you for the patience and cooperation,

      All the best, Dean - Wix Team
    • froggylin0

      Replied by froggylin0 July 9, 2014

      I clicked publish but when I search my website, it says that I didn't publish it and that this website doesn't exist I saved and published but it still doesn't work

    • Jonathan Wix Team

      Replied by Jonathan July 9, 2014

      Having a site online (which it is)  and having it found on search engines are two completely different things. Having a site found through search engines takes time and effort.


      Note: Your site being visible to search engines does not guarantee higher ranking in search results. In order to improve your ranking, we encourage you to follow the basic initial steps listed below.


      1) Please adhere to the content guidelines outlined here. Additionally, when adding content to your Wix site, please be sure to incorporate your keywords organically throughout the content, rather than simply listing them.

      2) Please make sure to fill in Title and Description meta tags for each page, as this information displayed in Google search results. For information about adding Meta Tags to your site and pages please click here .


      3) Make sure to add Alt Text to your images, in order to improve their visibility for search engines. For more information about optimizing your images, click here.


      4) Link your Wix site to your social pages. For more information, click here.


      5) Set header tags in your site content, in order to identify important content for search engines. For more information, click here.


      Click here for more information about Wix sites and SEO. We also suggest that you use the Wix SEO Monitoring Tool.

    • froggylin0

      Replied by froggylin0 4 days ago

      But when I search my website it says:

      "Your site isn't published yet, to get your site online, go to my account select your site and click publish now". What is happening to me is the same thing as shelbylwatson

    • Shai Wix Team

      Replied by Shai 3 days ago



      Where have you searched and where did you see this message? Could you please attach a screenshot?


      In any case, please make sure to follow the SEO guidelines before searching for expected results. I can see that you have not added Google verification to your meta tags, for example. Additionally, your pages do not have any SEO content.

      Shai - Wix Support
    • froggylin0

      Replied by froggylin0 One hour ago

    • froggylin0

      Replied by froggylin0 58 minutes ago

      I searched it up on Google

  • infomonarchy

    Replied by infomonarchy June 22, 2014

    hey this is my domain. I click on publish yet my site isn't being published due to which its not opening anywhere. kindly fix this problem asap. 


    • shayb7 Wix Team

      Replied by shayb7 June 22, 2014



      I have just accessed your Wix site using its Free Wix site's URL infomonarchy.wix.com/monarchyaq and was able to view it live properly. If you are unable to access your live site using this URL, please clear your browser's cache and check again. You can find step by step instructions here.


      I can see that you have purchased the domain name monarchybyaq.com. If you would like to connect this domain to your Wix site, you will first need to upgrade your site with one of our premium packages as connecting a domain to a Wix site is a premium feature. For information about our packages, click here.


      Once your site is upgraded, click here  for instructions on how to assign your domain to your premium Wix site.


      If you need any further assistance, please let us know.

  • tailsforanimals

    Replied by tailsforanimals March 23, 2014

    Hi I just finished my website and published it. When I type it into the search engine, it says that it is not published yet. Can you please help to see if it is running up or if it is something that I did wrong. Thank You!

    • Ron Wix Team

      Replied by Ron March 24, 2014

      Your site has been published and can be accessed via the following url: tailsforanimals.wix.com/tailsorganization


      What happens when you click the link above?


      Ron, Wix Team
    • tailsforanimals

      Replied by tailsforanimals March 29, 2014

      Thank You


    • Tal Wix Team

      Replied by Tal March 30, 2014



      I'm glad to see we were able to help.

      Please don't hesitate to contact us for any further assistance.

      Tal, Wix Team
  • eklavyabarakoti7

    Replied by eklavyabarakoti7 March 23, 2014

    i cant publish my site http://eklavyabarakoti7.wix.com/sldra

    it's saying that "your site isn't published"

    • Ron Wix Team

      Replied by Ron March 24, 2014



      I can browse to your site meaning that it has been published, are you still encountering this issue?

      Ron, Wix Team
  • effectkable

    Replied by effectkable December 7, 2013

    I cant publish my site  i cant even save it .. it says An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (Timeout)

    • Daniel Wix Team

      Replied by Daniel December 7, 2013



      I was unable to see any sites in your account. Are you unable to save the template that you started editing?

      Please follow the instructions provided here.

      Daniel - Wix support team
  • mitaufoou

    Replied by mitaufoou September 20, 2013

    need help here makataufoou.com publish but can't find it at all.

    • Danna Wix Team

      Replied by Danna September 20, 2013



      I have visited your domain http://www.makataufoou.com/ and I see it is correctly directed to your Wix site. Your site works perfectly!


      If you are still having trouble viewing your site, please try going here and click on "Delete all sites".

      Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      Also be aware that it can take anywhere from 1 – 3 months for your site to be crawled and indexed in order to appear in search engines such as Google or Yahoo. This waiting period is the same for all websites, not just those created using Wix.


      Alternatively, you can help speed up this process by submitting your website to search engines directly.

      Please click here for information about how to submit your site to search engines (under step 5).

      If the issue persists, please let us know!


      Danna- Wix Team
  • straightflunkin

    Replied by straightflunkin September 16, 2013

    Mines not working either? Help please wix team.

    • Omer Wix Team

      Replied by Omer September 16, 2013



      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is 1&1 click here, otherwise here

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply