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  • jonathan

    problems with wix website

    By jonathan November 8, 2012

    Locked by moderator

    Main Category : About Wix

    Sub Category : About Us

    Ticket # : 264072765

    Ticket Status : Closed - User did not react

    I am working on my website over 2 months now. writing contect and promoting it and building links.

    i even got my first page rank 1. since then i got a lot of customer complaints that the website looks bad on safari and internet explorer. more then that 3rd party sofware never works well on your platform.

    are you going to fix the problem with the view on different browsers ? its critical !

Replies(10 replies total)

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  • levokah

    Replied by levokah September 9, 2013

    Hey , My HTML website is not working ! could you please tell me what's wrong or what should i do 
    thanks .

    • Jo

      Replied by Jo September 9, 2013

      Hi levokah,

      Please let us know which site you are referring to and what happens when you try to load or edit it. 

      A screenshot of what you see will also be helpful.




      Wix Team

    • levokah

      Replied by levokah September 11, 2013

      This is site http://levokah.wix.com/epic 
      when i try to open it it shows this , empty page !! 


      and when i try to edit it , the same problem , loading but it didn't open ! 
      thanks :) 

    • Leah Wix Team

      Replied by Leah September 11, 2013

      Hey levokah,

      I was unable to reproduce the error, in both the editor and the live site:



      To ensure that this isn't a local issue, please follow the instructions provided here. If there is still an error, please send us the answers to the questions in the same link and we will assist you as soon as possible.


      Thank you for your patience and cooperation.

      Sincerely, Leah Wix Support
    • levokah

      Replied by levokah September 12, 2013

      Thank you Leah , i sent this site to friends outside my country , and they can open it and see what inside it , but from my country Yemen ! It's empty page and i can't open the editing page ! 
      That's really weird , hope to fix that soon :( 
      Thanks .

    • Leah Wix Team

      Replied by Leah September 12, 2013

      Hey levokah,


      It might not be specific to Yemen, but related to a local issue such as the browser. Please download the latest version of Chrome here.


      Furthermore, please check with a different computer and internet connection, and let us know if the error continues.

      Sincerely, Leah Wix Support
    • levokah

      Replied by levokah September 15, 2013

      it's working now , i want to thank you guys for making this amazing site
      it helps me a lot :D 

    • Jo

      Replied by Jo September 15, 2013

      Glad to hear!


      Let us know if you have any other questions.



      Wix Team

  • Avi Wix Team

    Replied by Avi November 13, 2012

    Hello  jonathan ,


    Regarding the first issue, We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

    We will contact you with any feedback as it arises.

    Thank you for your patience and understanding.


    Regarding the second issue, Unfortunately this isn't possible at the moment.

    We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

    Feel free to add your feature request to our Wish List by posting here.

    You can keep up to date with what features are coming soon here.

  • jonathan

    Replied by jonathan November 12, 2012

    I sent a screen shot of the two above.

    Regarding the chat app. Every chat app i use on your platform does not support the floating part of the code. In todays e-commerse sites, its required to have a floating chat crowling down with the visitor. it improves conversion and sales. Im paying money on ppc campigns and this can really help me. I was disapointed  to find out that you do not support this feature.

  • Avi Wix Team

    Replied by Avi November 12, 2012

    Hello  jonathan ,


    Could you provide me a screen shot of the differences between the fonts when using chrome and IE9.


    Could you please tell me to which Chat app are you referring to and under which page of your site ?

  • jonathan

    Replied by jonathan November 11, 2012

    its because i entered the editor from ei9 and re-edited my site to fix the problems. the fonts still look different between chrome and EI9. can you upload a hebrew font which wont change between browsers? also, are you going to fix the floating chat issue on your html plugin? (i want to implement a floating chat on my site and your platform does not support it).  

  • Hudson Wix Team

    Replied by Hudson November 11, 2012



     I have just viewed your site in IE9 and was unable to recreate the issue you are experiencing.


    While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.
    Please clear your browser's cache. You can find step by step instructions here .

    To clear the flash cookies, please log out of your account, go here and click on "Delete all sites".

  • jonathan

    Replied by jonathan November 9, 2012

    I tried fixing it by entering the editor through internet explorer but theres still changes between IE9 and chrome. then, I paid attention that the fonts and change between browsers...changing the size as well...there is only one font in hebrew making it impossible for me to fix it.

    What do you recommend ?

  • jonathan

    Replied by jonathan November 9, 2012

    this is another screen shot of the menu of my site missing the home button. also with ei9.

    i dont have safari installed but i was viewing my site on safari and it was even worse:

  • jonathan

    Replied by jonathan November 9, 2012

    these are the screen shots: text is being mixed up on ie9.

  • Tom Wix Team

    Replied by Tom November 9, 2012

    Hi Jonathan,


    I tested your site on various browsers and it appears to be working perfectly and looking good (Tested in Chrome, IE9, Firefox). What viewing problems are you experiencing with these browsers? What appears to be looking different?

    In order for us to better understand and further investigate, please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

    To upload the screenshot, simply click on the "Upload" button and follow the steps.

    * If you still experience aligning differences between browsers, please have a look at the best reply in this thread and follow the instructions.





    Wix Team

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