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wix Wix Team

You can find an answer for technical support issues by typing a question in our support section's Type your Question here box above.
If you don't find the answer, follow the steps after clicking the "Click Here" button to post a question and one of our support representatives will get back to you.
 

Please note that if you want to ask privately, simply choose the "Private topics" option when posting a question. In this case, only you and the Wix staff will see it.
 

You can also go directly to our support forum by clicking here.
 

You can also schedule phone support by clicking here. Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

Replies(122 replies total)

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  • evunstatements

    Replied by evunstatements 19 hours ago

    Hi, I am trying to point my name to a new website, can you help?

    • Dima Wix Team

      Replied by Dima 15 hours ago

      Sure. Which domain are you trying to connect, and to which one of your Wix sites? 

      Dima -Wix support team-
  • bbree30

    Replied by bbree30 4 days ago

    My pages on the top of the screen have disappeared. They were home, life coaching, career counseling, services, about, and contact.

    • amitn6 Wix Team

      Replied by amitn6 4 days ago

      Hello bbree30,

      Thank you for contacting Wix support!

      It seems that the Menu Bar text color is set to white, while your background is also white and that is what makes it look like the menu disappeared. In order to rectify this, from the editor just click on the Menu box and enter the Settings > Change Style > Personalize this Menu.

      From there change the Text color so it will be different than the background color of your page.

      Feel free to contact us should you require any further assistance!

      Kind regards, Amit
  • pheebz98

    Replied by pheebz98 July 18, 2014

    hi there, 

    A couple of weeks ago i started designing my website using one of your templates and saved it under 'shine' however i cant seem to access it now and have a feeling thats due to me not creating a login or password before i started designing the site. is there any way you can find the site i started designing so i am able to finish? or is it lost for good and have to start again?

    thanks

    • Gat Wix Team

      Replied by Gat July 18, 2014

      Hi pheebz98,

      Thank you for contacting Wix support!

      If you saved your edits then there shouldn't be any problem to retrieve your site.
       
      In order to better assist we need to locate the account you edited the site with.
       

      Please assist us by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and we await your reply.

      Gat Wix Team.
    • pheebz98

      Replied by pheebz98 July 19, 2014

      Hi there, 

      thank you for getting back so quickly :) my username i think may be my email which is pheebz98@hotmail.com but like i said i dont remember logging in and putting this information through? i also havnt attached my domain name to the site yet because i had a feeling i was going to change it - so i just saved it under 'shine'.

      many thanks

    • Ira Bel Wix Team

      Replied by Ira Bel 5 days ago

      Hello,

       

      Unfortunately there are no sites under this e-mail .

       

      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:

       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.

       

      Please feel free to contact us in case you need further assistance. 

  • tribecca2

    Replied by tribecca2 July 3, 2014

    how can i change my call back time?

    • Eyal Wix Team

      Replied by Eyal July 3, 2014

      Hi tribecca2,

       

      Thank you for contacting us. 

       

      Please go to your scheduler again. You will be prompted that they can not schedule a call because you already have one scheduled. The option there is to cancel the call, or to modify the details of the existing call. 

       

      If you require further assistance, please let us know!

      Thank you,

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • teresarinne

    Replied by teresarinne July 1, 2014

    please call me to help with website. . 314 330 8745

    • Eyal Wix Team

      Replied by Eyal July 1, 2014

      Hey teresarinne,

       

      You can reach us by telephone in a number of ways:

       
      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
      VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • servals77

    Replied by servals77 June 20, 2014

    I cannot access this website:  secampbe.wix.com/Bavester-Campbell .....it does not work....please advise??

    • dinamiso Wix Team

      Replied by dinamiso June 20, 2014

      Hi,

      I have visited your site: http://secampbe.wix.com/bavester-campbell , your site loads perfectly from my end.

      May ask what happens while you are trying to access the site?

      Do you recive any error message?

      We will appreciate if you could elaborate on the matter.

       

      Dina-Wix Team.

  • hgdbotterill1988

    Replied by hgdbotterill1988 June 19, 2014

    Just started using the site today and i think it is fantastic! i was just wondering how i like my social media sites to it such as twitter instead of it going to thw WIX twitter page. Cheers!

    • Eyal Wix Team

      Replied by Eyal June 19, 2014

      Hey hgdbotterill1988,

       

      We are happy to hear that you like our services! :)

       

      In order to link the icons in your Social Bar to your social media profiles, you will need to enter the correct URL for each icon.

       

      To enter your social URLs: Click the Social Bar to select it > from the pop-up menu, click Organize Icons > on the left of Organize Social Icons, select an icon > on the right of Organize Social Icons, under Link to, enter your social URL > click OK.
       

      For more information about the Social Bar click here.

       

      If you have any other questions, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • vivancosimone

    Replied by vivancosimone June 8, 2014

    Hi. Can i see a wix event calendar in spanish?

    • Itamar Wix Team

      Replied by Itamar June 8, 2014

      The Google Calendar App is currently only in English.
      Events that you add will show up in the language that you added them in.
        
      Please note that you can add a Google calendar in any languages via the HTML app.
      Click here for more information on how to get your calendar HTML code.
       
      You can vote for this feature here.

       

      Itamar, Wix team
  • peetromyl4

    Replied by peetromyl4 May 30, 2014

    Hello, I have a question about my site http://peetromyl4.wix.com/ptc---second-income
    Is this site working? It can be found using google? Or have I bought a domain?

    Thank you

    • Eyal Wix Team

      Replied by Eyal May 30, 2014

      Hey peetromyl4,

       

      For free Users: The format of the free Wix site URL is username.wix.com/sitename.
      You can find your URL simply by clicking on Settings inside your editor > Site Address. You will find your URL under "Your Site Address is:".

      For Premium Users: If you have upgraded your site and want to view it with your own domain, please click  here for instructions.

      You can find your created site simply by clicking on My Sites.

       

      Please be aware that it can take from 1 to 3 months for Google to update its database and for your site to be indexed. Finding your site using your relevant keywords may take even more time.

       

      One way to speed up this process is to submit your website directly to search engines.

      You can submit your website directly to Google here.
      You can submit your website directly to Bing here.
       

      Wix guarantees that all of the text and meta tags on your site are being scanned by search engines, however we cannot guarantee that Google will choose to assign your website a high rank, this part is up to you.

       

      Make sure that your websites content has been optimized in accordance with the advice offered in our SEO Learning Center. We also recommend that you use the SEO Wizard & Monitoring tool for a more in depth analysis of your site’s SEO.

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • jenclint

    Replied by jenclint May 28, 2014

    I have looked for an hour how to get my question posted to the forum since i cant talk to wix for a week!  I dont see a "Click here" or "need more help" button anywhere!!  There are several things that wix insturcts me to do however, it doesn't match whats on their site, i.e. click here or there, there's no buttons that match where they say to click!

     

    Ugh. so frustrated already and haven't even signed up yet.  after seeing feedback it sounds like this isn't a very relaible, easy to use site.

    • Ira Bel Wix Team

      Replied by Ira Bel May 28, 2014

      Hello,

       

      This very post is posted now on our support forum, so we assume that you found the way!

       

      Please tell us about the difficulties that you experience and we will be happy to help!

       

       

    • jenclint

      Replied by jenclint May 29, 2014

      after an hour i must have stumbled across it but i can't recreate my steps. can you tell me how to submit a question to forum next time and then how to i access the answer? thank you kindly

    • jenclint

      Replied by jenclint May 29, 2014

      can you look at my site and tell me why, in the preview mode, i think on the Two bedroom page, there is text from the template site that i cannot delete.

       

      thanks

    • Anat Wix Team

      Replied by Anat May 30, 2014

      Hey,

       

      Could you please provide us with a screenshot of the text you wish to remove?

      You can find step by step instructions here .

      Regarding the forum, in order to post a new question, simply click here and follow the steps.

      Once there is a reply from Wix support,  you will receive an email notification.

       

      Thanks and we await your reply

       

      Anat - Wix Team

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