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wix Wix Team

You can contact us by phone in one of the following ways:

 
1) Click this link to select a time to speak to an agent based on our availability and call volume.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies(663 replies total)

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  • earthmama007

    Replied by earthmama007 February 22, 2014

    SO, WHEN ARE YOU GOING TO GET PROPER CUSTOMER SERVICE GOING???

    When are we going to be able to TALK to a human when we have an issue? It's just too difficult to set up a website with online store and all its accompanying issues, when there is no one available to talk to. It's pretty expensive per month for no real customer service :((

    • Eileen Wix Team

      Replied by Eileen February 22, 2014

      Hey earthmama007

      I moved your query to the relevant thread- please check the top reply.

      We would of course also love to assist you right here- please let us know how we can help (please elaborate and be as specific as possible).

      Eileen, Wix Team.
    • earthmama007

      Replied by earthmama007 March 1, 2014

      specifically, I need a PHONE NUMBER please, and a HUMAN at the other end, not this question posting situation. 

      It may not seem at big problem from your perspective, but for your users, we post a question, then have to move onto a different task, and then usually it takes us awhile to recieve a response to our question, not to mention finding the time to get back to the task again. The way you have your help system just makes it really hard to run a business using your website as our tool (it's hard enough already!).

    • earthmama007

      Replied by earthmama007 March 1, 2014

      need a toll free number for Australia

    • earthmama007

      Replied by earthmama007 March 1, 2014

      -not a scheduler, a proper CALL CENTRE

  • christoph25

    Replied by christoph25 February 21, 2014

    Hey, I have several premium sites with you and now my mobile site is leading others to another site not own by myself???? I have been trying to reach you and still nothing. I am now pissed. I want a call. Dick

    • christoph25

      Replied by christoph25 February 21, 2014

      I also scheduled a call but this response time is unacceptable. Call me ASAP as this is a lewd generating site

    • Eileen Wix Team

      Replied by Eileen February 21, 2014

      Hey christoph25

      Are you referring to callchris.ca ?

      Please note that your regular site is Flash and cannot load on mobile devices.
      You added a mobile version but did not edit it- so it shows a template.

      Simply go to my account=>manage&edit site=>mobile site and edit the mobile version.

      You will see that this mobile version is basic and extremely quick and easy to edit.

      Please let us know if you need any further assistance.

      Eileen, Wix Team.
    • christoph25

      Replied by christoph25 February 21, 2014

      please delete it asap

    • Eileen Wix Team

      Replied by Eileen February 21, 2014

      Hey christoph25

      To remove the mobile site simply go to my account=>manage&edit site=>mobile site=>delete

      Eileen, Wix Team.
  • crazyfishncrew

    Replied by crazyfishncrew February 21, 2014

    I too have difficulties trying to reach someone from wix. I am also very frustrated as my site was able to be looked up on any search engines now it's not. I would like to speak to someone over the phone and calling from Australia and have gone through the process of the phone support section, but it sucks. It tells me on email that wix will call me at a particular day and time, but when I go to wix support section again, it tells me they will call me the next following day. Wix needs to improve and have a phone call facility. If wix is making mega dollars I'm sure they can employ staff to answer calls and then wix may be able to make more profit. I'm sure many people have put lots of time in creating their site and occasionally require assistance as we all aren't computer programmers or computer literate. 

    • Elia Wix Team

      Replied by Elia February 21, 2014

      Hi,

      Your domain status is 'Expired' according to the WHOIS information.

      If you are unable to verify your phone number using the Call Center Scheduler, please post here and include the issue you are calling about.

      One of our agents will contact you privately to schedule a phone call. 
      You can also send us an email to 'support@wix.com' and we'll gladly assist.

       

      We appreciate your patience!

      Elia - Wix Support
  • enpierzchala

    Replied by enpierzchala February 19, 2014

    i need to talk to a person

    i need to talk to a real person

    • Eileen Wix Team

      Replied by Eileen February 21, 2014

      Hey enpierzchala

      Please check the top reply for instructions for phone support.

      We are looking forward to assist!

      Eileen, Wix Team.
  • montanasuzyqs

    Replied by montanasuzyqs February 19, 2014

    I guess I will take my site somewhere else before I add anymore to my page.  I have put in endless hours on my page site and I am finished with this company.  I guess they don't need anyone's business, they must be making a ton of $$$$$$ to leave new customers in a bind.  Thanks I am going to delete my page.  Thanks for all your comments everyone

    • Eileen Wix Team

      Replied by Eileen February 19, 2014

      Hey montanasuzyqs

      I do not see that you posted any queries in the forum previously- please let us know if you need assistance with anything- we are here to help!

      Eileen, Wix Team.
    • montanasuzyqs

      Replied by montanasuzyqs February 21, 2014

      Eileen I need to set up a phone appointment.  Seems from other users of your service do not speak very highly of your services and it makes me wonder what is going on.  I do not know why you do not have a  live chat link to relay questions or concerns.  I didn't know your company read posts to get info on potential customers.  Your business seems so evasive.  It rubs me the wrong way.  Awaiting your reply

    • Eileen Wix Team

      Replied by Eileen February 21, 2014

      Hey montanasuzyqs

      Please check the top reply for instructions for phone support.

      We are looking forward to assist!

      Eileen, Wix Team.
  • montanasuzyqs

    Replied by montanasuzyqs February 19, 2014

    I have gotten that impression already, I am very irritated because I have nearly finished my page.  That took me a great many hours, how to find something else, I am quit pissed now, myself.  Thanks for all your comments.  

    • dan4228

      Replied by dan4228 February 19, 2014

      Hi,

       

      I am sorry you are having issues with your wix site. Please let us know what the issue is so we can help you. In the mean time please schedule a call back with wix.

      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.

       In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared.
       
      2) You can also call 1-800-6000-WIX (949) to have a callback automatically scheduled.  We will return the call to the number you called us from in the next available time slot, based on our availability and call volume.
       
      Please note that our call center is located in San Francisco, and is open from 6am to 5pm Pacific Standard Time.  
       
      Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      Awaiting your reply.
       
       
      Best Regards, - Daniel, Wix Team-
  • d14567

    Replied by d14567 February 19, 2014

    Just a reminder - Google moved away from phone support 2 yrs. and the outcry was loud - lasted 6 months and they went back.  Had you offered this type of support when I started I would have gone to a different company.  Learn from Apple - customer service is king.  Yours is not working for customers that need to work on their sites in a timely manner and.or have tech issues that need immediate help.

    • d14567

      Replied by d14567 February 19, 2014

      Once a company is perceived to have slow or bad customer service the rate of growth slows and the competition really cranks up.  It's very hard for us that already have sites with you to start over somewhere else but those thinking of coming on board have alternatives.

    • d14567

      Replied by d14567 February 19, 2014

      Lastly - call Amazon and click on customer service PLEASE CALL ME NOW and your phone rings in less than 60 seconds.

      If they can do it you can do it.  

    • Rob Rush Wix Team

      Replied by Rob Rush February 19, 2014

      Thank you for your feedback. Please note that we have not moved away from phone support. We now offer scheduled calls to help with our growing support demand. This prevents long wait times on the phone since we are able to pair our support requests with our resources. Our online scheduler will offer a "call me now" option when we have resources available.  If we are fully booked for the current slot, the button will not show, however you can still schedule a call for a time in the future.  We are constantly working to improve this process, and your feedback is valued.  Thank you for your patience and please let us know if we can help you with anything regarding your Wix site and account. 

      =Rob Rush WixSF Support Team
  • marci13v

    Replied by marci13v February 19, 2014

    I have been trying to contact wix for over a week.... All I need is to get my domain transfer approved which have already take a while. You have good templates for websites but you are not helping your costumers, As a business, you must have a customer service team that can answer the customer's questions. I scheduled a phone call on Tuesday and I haven't receive a call back yet. 

    • Rob Rush Wix Team

      Replied by Rob Rush February 19, 2014

      Hello,

      I do not see any calls scheduled through our website for the account you are posting from.  If you scheduled through the phone system and did not enter your user ID we will have difficulty tracking your call.  You would also receive an email that tells you when the call is scheduled. Please let us know which method you used to schedule the call and what account you used if it was not this account.

      =Rob Rush WixSF Support Team
  • harmonytransport1

    Replied by harmonytransport1 February 19, 2014

    I am not going to purchase an upgrade until I can talk to someone who will answer my questions. Please give me a number that I can talk to someone. This benefits you as it will help me to decide which upgrade that will best suit my new business.

    Lori Croci

     

    • Rob Rush Wix Team

      Replied by Rob Rush February 19, 2014

      I do not see any scheduled calls or calls to our support line from this account.  This could be because you did not enter your user ID when calling in.  Have you used the online scheduler? If so please describe the problems you have with the scheduler so we can better assist you.

      =Rob Rush WixSF Support Team
  • harmonytransport1

    Replied by harmonytransport1 February 19, 2014

    Would like to speak to someone in person

    I like to talk to a human instead of a computer to ask questions. Is there a number I can call to ask directly? I have a question about upgrading, domain that I have already purchased, how to connect it to the website I already spent many hours creating and don't want to pay a fortune more to finally access, just what is reasonable. I don't personally spend a lot of time on the computer as I am very busy so it is more beneficial to talk to someone to get my answers right away. Thank you.

    Lori Croci

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