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wix Wix Team

You can contact us by phone in one of the following ways:

 
1) Click this link to select a time to speak to an agent based on our availability and call volume.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies(677 replies total)

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  • boibeterknow34

    Replied by boibeterknow34 April 11, 2014

    Hi, 

    I have scheduled a phone call now with the Wix team 4 times now and have never received a call, Today one was supposed to arrive at 10:00 GMT United Kingdom, but no call. 

    Please could i either set up an email thread with a member of the Wix team to ask the questions i need to ask, or be given more information on how to speak to somebody that can help. 

    P.S i am a premium account holder and i am not happy with the support service. 

    • Gat Wix Team

      Replied by Gat April 11, 2014

      Hello,

      I am very sorry for the inconvenience.

      Please feel free to ask your question here, or email us to support@wix.com.

       

      Thanks,

      Gat Wix Team.
  • janet546

    Replied by janet546 April 9, 2014

    Please Contact me..I interested in an upgrade! Thanks, Janet Benjamin

    Can someone  please contact me? I am interested in an upgrade but your page will not verrify my phone number so that I can set up an appointment to speak to one of your staff. My number is 1 (415) 499-4022.

    I am available between 10-12:00 Thursday and Friday of this week. Thanks! Janet Benjamin

  • rowena80233

    Replied by rowena80233 April 7, 2014

    As soon as I complete building a site in the free version for my client, we had planned to update to VIP.  But, I cannot complete the site because I have a major problem with iframe code and you apparently cannot provide sufficient support to call back any sooner than 4 days out. This really makes us question whether we will continue to use your tool.

    VIP upgrade will allow us to have immediate response but until we are convinced things will work as needed and then upgrade your turn-around time is not acceptable.

    I would like a response so that I can make a decision about whether to continue using your tool. 

    rowena_80233@yahoo.com

    • Jonathan Wix Team

      Replied by Jonathan April 8, 2014

      Our phone response time is indeed long due to heavy phone traffic but on the forums we reply much faster, not 9 hours as you can see.

       

      Please reply and elaborate how we can help you.

    • Rob Rush Wix Team

      Replied by Rob Rush April 8, 2014

      The wait time is for scheduled calls, which if you wish to call us directly you can use the number provided in this post, 1-800-600-0949 and we would be happy to help with the iframe.  We have a limited amount of callbacks we do per day, which are guaranteed to connect at the scheduled time, scheduled calls have little to no wait time after they dial out.  We also take inbound calls with no scheduling, however the wait time to speak to an agent can vary with our call volume..  Please feel free to give us a call and we would be happy to talk to you.  Thanks!

      =Rob Rush WixSF Support Team
  • descondesign

    Replied by descondesign April 4, 2014

    contact wix

    Dear Sir,

    Can u please give a contact number for wix INDIA 

    • Yotam Wix Team

      Replied by Yotam April 4, 2014

      Hi,

      I've merged your post with this thread regarding the issue. Please read the above 'Best Reply'.

      Thanks,

      Yotam Wix Team
    • descondesign

      Replied by descondesign April 14, 2014

      Dear Sir,  

      i have purchase a domain but wix verification call is not understand for me,

      wix call language  is different,

      i am only hindi & English,

      Please verify my Account for Mail 

    • nitzan

      Replied by nitzan April 14, 2014

      Hi,

      We can help you here in English. 

      Do you want to transfer your domain to wix?

      An answer to this topic can be found in Can I transfer my existing domain to Wix so Wix is my domain host?

       

      Please let us know if you need any further help.

      All the best, Nitzan - Wix support
  • roxannehall13

    Replied by roxannehall13 April 3, 2014

    I need to TALK to somebody!! HOW!

    How can I TALK to someone at WIX??

    • shayb7 Wix Team

      Replied by shayb7 April 3, 2014

      Hey,

       

      I have merged your post with this main thread regarding your request. Please refer to the Best Reply above.

       

      Please note that you can also post your questions in the forum and we will be happy to further assist.

  • jeffcoalveo

    Replied by jeffcoalveo April 3, 2014

    Hello I am new here . can anyone here help me? I wonder if I got billed twice on my credit card . . because I accidentally canceled the first billed transaction, because I just want to try it for the first time and when I clicked the cancel button, thought it would just simply cancel the auto charge for the next month, but I think it did cancel including the month where I did put the purchase, and now  I need to reactivate the domain purchase. .is there a way where I can check if I got billed twice? \

    Thanks.

    • Alina Wix Team

      Replied by Alina April 3, 2014

      Hey, 

      I can see that you have purchased two Combo premium packages and cancelled one of them.

      If you sign up for a monthly or yearly agreement, the contract length is one month or one year and you are automatically billed on a monthly or yearly basis.

      You can cancel your upgrade at any time within the first 14 days and receive a full refund. No questions asked. 

      You will receive a full refund if you cancel your package during the 14 day trial period. The 14 day trial period indicates the 14 days after the date of your initial package purchase for a particular document.


      If you upgrade an existing package, the new upgrade is not considered an “initial purchase” and won’t be refunded unless you cancel your package within the 14 day trial period of the original purchase. 

      Your domain is properly connected to your site:



       

      To view your invoices:

       

      1. Sign into Wix.com.
      2. Click My Account.
      3. Under My Account, next to Manage Premium, click Billing and Payment.
      4. From Billing and Payment, next to your package, click Manage.
      5. Next to Invoices, click View.
      6. Click an invoice from the list to view it.


      For more billing information, click here.

      Thanks, 

      Alina, Wix Support Team
    • jeffcoalveo

      Replied by jeffcoalveo April 4, 2014

      Thank You for Your immediate response regarding My concern. Appreciate it, so that means I won't get charged twice since the first transaction was cancelled on the 2nd day so still in a 14 day trial period. I have a question though, cause a little confused about the premium and the domain, when I purchased the premuim package I thought it includes the free domain? but how come I need to pay another $14.95 for a whole year? does it not include in the $10.95?

       

       

    • jeffcoalveo

      Replied by jeffcoalveo April 4, 2014

      also is there a way I could change the domain name www.ayalacondophilippines.com to another website? say for example I would like to rename it to www.condominuimphil.com? something like that without paying the domain again? or do I need to purchase another domain for that?

      More power and Thank You

    • Alina Wix Team

      Replied by Alina April 4, 2014

      Hey, 

      Please note that domains and premium plan are separate things. You have purchased the Monthly Combo plan ($10.95 per month) and a domain $14.95 (for a year). 
       

      You can view your package and domain invoices and all of the transactions related to your account at anytime.

      To view your invoices:

      1. Sign into Wix.com.
      2. Click My Account.
      3. Under My Account, next to Manage Premium, click Billing and Payment.
      4. From Billing and Payment, next to your package, click Manage.
      5. Next to Invoices, click View.
      6. Click an invoice from the list to view it.


      Unfortunately there is no way to modify a domain name once purchased. When you register a domain name you are reserving those letters or characters in that order. In order to "change" it you would simply need to register a new domain name.

       

      You can prevent your domain from renewing quite easily.

      1. Log into your Wix account

      2. Choose "billing and payment" at the top just beneath my account

      3. Across from the domain, choose 'manage'

      4. Click the cancel button next to 'next payment' and fill out the information. That way you will not be charged again to register that domain.

       

      Please do not hesitate to contact us if you require any further assistance.

      Alina, Wix Support Team
  • OHolguin2000

    Replied by OHolguin2000 April 1, 2014

    How do i stop following this topic?

  • boschbradley

    Replied by boschbradley April 1, 2014

    I need to apologize for my other two outbursts of anger, the problem was just handled in my favour yes, but very professionally. Thanks for your help and understanding I'll be highly recommending you guys. I'll be back... no really I will i just need to get my hands on constant expendable income 

    • Or Y Wix Team

      Replied by Or Y April 2, 2014

      No worries.

      We are always glad to help. Thank you for contacting us and looking forward to hear from you again.

      All the best, Or
  • vitaliy75

    Replied by vitaliy75 April 1, 2014

    Are you kidding me, I need wait till 4/7 to get a call back? I need help today not weeks from now :-(

    • Yotam Wix Team

      Replied by Yotam April 1, 2014

      Hi,

      We might be a bit swamped with the call center at the moment but we are always available here on the forum!

      Let us know what your difficulties are and we will do all that we can to resolve them.

       

      What seems to be the issue?

      Yotam Wix Team
    • vitaliy75

      Replied by vitaliy75 April 1, 2014

      My issue already resolve by WIX. But I need dig the internet for phone number. By the way for everybody who wants to call WIX its 1-800-600-0949. Just don't understand why you don't put this number on your website for easy finding. Just saying.

    • Yotam Wix Team

      Replied by Yotam April 1, 2014

      Hi,

      Please note that this phone number is posted in the best reply above.

       

      Thanks

      Yotam Wix Team
  • annascj7

    Replied by annascj7 April 1, 2014

    Hi, I have tried to get through to you and schedule a call but no one called me back at the scheduled time. I have a problem with transferring my domain name and I have a premium Wix site. Can someone please help me?

    • Rony Wix Team

      Replied by Rony April 1, 2014

      Hi, 

      Thanks for contacting Wix Support.

      Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      We are here to assist you here also, feel free to specify the details of your domain issue.

      All best,

      Rony WixTeam

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