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wix Wix Team

You can contact us by phone in one of the following ways:

 
1) Click this link to select a time to speak to an agent based on our availability and call volume.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies(666 replies total)

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  • sctjoe

    Replied by sctjoe March 28, 2014

    It said 4/1 8-9 not 4/2- which is it? Yes you already have my phone number.

    • Dean Wix Team

      Replied by Dean March 28, 2014

      Hey,

       

      We see on our records it's 4/2.

       

      If you wish you can also elaborate on your problem here and we will be glad to assist.

      All the best, Dean - Wix Team
  • sctjoe

    Replied by sctjoe March 28, 2014

    I was supposed to get call between 8 and9 pm and no one has called

    • Leah Wix Team

      Replied by Leah March 28, 2014

      Hello,

       

      I apologize for the inconvenience this has caused. I see that a call was scheduled for the 2nd of April.

       

      You are welcome to contact us here in the forum as well, or at support@wix.com, and we will respond within a few hours.

      Sincerely, Leah Wix Team
  • ashiversfit

    Replied by ashiversfit March 25, 2014

    Please Call Me

    Please call me at 3145038580

    • CarleyS Wix Team

      Replied by CarleyS March 25, 2014

      Hi ashiversfit,

       

      Please see the Best Reply above to learn how to schedule a call with our call center.

       

       

      - Regards, Carley
  • mmoise102

    Replied by mmoise102 March 20, 2014

    I'm terribly disappointed in Wix customer service.

    I have, what I would think, is a simple problem setting up my e-mail address via wix.  I have been scheduled to receive a phone call in a week.  Are you serious?!?  I need a fix or a person to speak to NOW!  Getting an e-mail set up is crucial to my business and not a frivolous option.  

    • nitzan

      Replied by nitzan March 20, 2014

      Hi,

      I would like to try and help you from here if you don't mind.

      What seems to be the problem you are dealing?

      If you would like to contact us on phone you see the number stated in the best reply on top of the page.

      All the best, Nitzan - Wix support
    • mmoise102

      Replied by mmoise102 March 20, 2014

      When I PAID for my domain I should have gotten an email that would reflect the name of my company infinitymfg.org.  I cannot set this up and there are no specific instructions to do so.  When I try it keeps sending me to my google account and never lets me create my new accounts.

      I need this in order to create a page on Linked In as well as having customers contact me.  I can't wait a week for this. I need help now!

    • Leah Wix Team

      Replied by Leah March 20, 2014

      Hello,

       

      I apologize for the misunderstanding. I'm afraid Wix domain and email accounts are purchased separately. 

       

      I see that two mail boxes were purchased.

       

      To set up your additional mailboxes please follow these steps:

      1. From Wix.com, click "My Account".
      2. From My Account, next to Manage Premium, click "Mail Boxes".
      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click "Manage".
      4. From Mail Boxes Summary, under Options, click "Go to Google control panel" and sign into your account.
      5. From the Google control panel, click "Users".
      6. From Users, click the "add user" icon to create a new user.

      You will be able to set up your new mailboxes directly from this section of Google's Control Panel.

      For more information click here

       

      Please let us know if we could assist you further. Please note that you can contact us at premium@wix.com as well.

      Sincerely, Leah Wix Team
    • mmoise102

      Replied by mmoise102 March 20, 2014

      I go through that procedure and when it ask for my domain name, it tells me that someone already owns it.  I OWN IT!!  How does this get fixed?

    • Leah Wix Team

      Replied by Leah March 20, 2014

      Hello,

       

      It's possible that the domain needs to be verified, in this case verification options will be presented, and you should use the domain record/TXT record option. Once you have the record, contact us through email and we will add it for you.

       

      If you're not sure how to continue, please send us a screenshot of the screen to premium@wix.com and we will respond as soon as possible. 

      Sincerely, Leah Wix Team
  • earthmama007

    Replied by earthmama007 March 20, 2014

    Totally agree. 

    This is like petitioning politicians- seems you guys will never do what we want, even though we are your customers!! Not cool at all :/

    • earthmama007

      Replied by earthmama007 March 20, 2014

      When I start my next site, it most certainly not be a wix site!!! 

      (Unless you get a proper call centre going!!!)

  • divadetective

    Replied by divadetective March 20, 2014

    I am a new client. I have to say that Wix's customer service is not acceptable. It took me forever to find a phone number to reach a live person and wait times exceed an hour. Otherwise, I have to schedule an appointment to speak with someone a week from now. I lost a lot of business as a result and the initial issue I had was a minor fix. 

    I have a simple question now. Why is my website appearing in a messed up format when viewed on an Android? On an iPhone, my website looks fine, along with on a desktop, of course. I tried to make a mobile site but I didn't like it. I just want my website to be displayed the same from all devices.

    • Barrios Wix Team

      Replied by Barrios March 20, 2014

      Hi,,

       

      I apologize for the inconvenience you are experiencing. 

      Please make sure all of your site's content is within the border of your Pages. Currently, the width of your site is fixed at 980px. This size was chosen in order to accommodate the largest number of internet users that will be visiting your site. This is common for the new generation of sites, as it ensures compatibility with the many different smart devices being used today (i.e. iPad users) where you only scroll up or down.

       
      You can check for the width by clicking on the Gridlines icon at the top of the editor.
       
      The yellow lines that appear on both sides of your site represent the 980 fixed width and your components should not exceed them.
       
      Wix HTML5 sites are accessible on all mobile devices. WixMobile sites are optimized for the action oriented nature of Mobile browsing. Wix Mobile provides a set of unique templates specifically designed for optimal display and performance on smartphones and mobile devices, they also support capabilities such as click to dial, click to SMS etc. So even though Wix HTML5 sites can be viewed everywhere, we still recommend taking the few minutes to create a WixMobile site to boost your visitors’ user experience. If you do not create a WixMobile site, your HTML5 site will show up on smartphones and tablets.

       

       

      Let us know how it wnet and if you require further assistance.

      Many thanks, Barrios
    • divadetective

      Replied by divadetective March 21, 2014

      This is what my site looks like from my husband's cell phone. It looks perfect on mine. I have an iPhone and he has a Droid. The headings are in the margins and I do not want to use the mobile site. Please help.

       

    • divadetective

      Replied by divadetective March 21, 2014

      Here is what is should look like.

       

    • Tom Wix Team

      Replied by Tom March 21, 2014

      Hi,

       

      I checked your site and I noticed that you have yet to turn on the Mobile-Optimized version. To optimize your site for mobile devices I highly recommend that you turn on the Mobile-Optimized version of your site, and edit your mobile site via the Wix Mobile Editor.

       

      Click here for more information or watch the video tutorial below.
       

    • divadetective

      Replied by divadetective March 21, 2014

      Hi. Thanks for your response. I don't want to use the mobile optimized version. There has to be a way to have my site display normally on all devices.

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team March 21, 2014

      Hi,

       

      Please note that because there are so many models of mobile phone, should you choose not to run the mobile optimized version we cannot assure you that the site will appear normally on them all (it is essentially the reason that the mobile optimized version exists!).

      Best regards, Miki- Wix Support Team
    • divadetective

      Replied by divadetective March 21, 2014

      The phone is displaying that crazy format is a Galaxy 3! That's the most common cell phone aside from an iPhone.

    • Noa Wix Team

      Replied by Noa March 21, 2014

      Hi,

       

      Yes we are aware of that, and since we know that many users require mobile site, we have the mobile optimized view.

      The regular view is not optimized for mobile and viewing it in mobile devices may result in clipping of text and images.

       

      Our solution is therefore to use the mobile optimized view.

       

      Regards,

      Noa - Wix Team
    • divadetective

      Replied by divadetective March 21, 2014

      It's only happening with the header and footer.

    • Elia Wix Team

      Replied by Elia March 22, 2014

      Hi,

      As previously mentioned, the display can vary according to the device.

      Here is how it looks on my Nexus 5 device:

       

      If you wish to provide an optimized mobile experience, I recommend the Optimized Mobile View.

      Elia - Wix Support
    • divadetective

      Replied by divadetective March 22, 2014

      I was able to figure out most of the problem. I had to stretch and shrink the title in the header and move down, shrink and stretch the headings. Besides, the store's pictures which appear cut off, the site looks normal from all cell phones now. I just don't like the mobile versions for legal and investigative sites like mine. Thank you for trying to help! :)

  • peacesoulj

    Replied by peacesoulj March 19, 2014

    Same here...I have not been on hold for almost an hour and a sched call is in a week from now. Wix, I am really disappointed in you. You overcharged my credit card and now I can't get anyone on the phone. I am going to switch providers. REALLY bad customer service! 

    • peacesoulj

      Replied by peacesoulj March 19, 2014

      now been I meant 

    • peacesoulj

      Replied by peacesoulj March 19, 2014

      now at one hour and 16 mins on hold. My thinks they hope people hang up. 

       

    • Yotam Wix Team

      Replied by Yotam March 19, 2014

      Hi,

      I'm sorry you feel this way.

      We are doing everything in our power to provide the highest level of support and service.

      Please post your questions and difficulties here on the forum so that we may assist you in resolving them.

       

      We await your reply.

      Yotam Wix Team
    • peacesoulj

      Replied by peacesoulj March 19, 2014

      Last year my plan was $99 and now it's back at $149. The rep last year told me the fee would  be $99 every year. Why is it at $149

      And yeah well keeping someone on hold for now 1 hour and 24 mins is sort of not good service no?

    • peacesoulj

      Replied by peacesoulj March 19, 2014

      well at 1 hr and 34 mins I had to hang up because I actually have to get on with my day

    • Eileen Wix Team

      Replied by Eileen March 19, 2014

      Hey peacesoulj

      I'm sorry you had to hold for over an hour- you can also schedule a callback or post your query right here in the forum, we are happy to help!

      Please note that the coupon code you received last year applies only to the first year- upon renewal the price indeed reverts to the regular price, which is $149 

      I'm afraid that we do not have coupon codes for renewals.

       

      Eileen, Wix Team.
    • peacesoulj

      Replied by peacesoulj March 19, 2014

      Scheduling a callback takes a week. But you gave me the answer. Thanks....still horrible Customer Service to having paying customers wait 90 mins on the hold.
       

    • Eileen Wix Team

      Replied by Eileen March 20, 2014

      Hey peacesoulj

      I understand the frustration, and we do appreciate the feedback.

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • edwardglyons

    Replied by edwardglyons March 18, 2014

    Phone Support

    Is it possible to call Wix from Australia? And if so how would I do so?

    Cheers,

    Ed

    • Tal Wix Team

      Replied by Tal March 18, 2014

      Hi Ed,

       

      Sure you can!

      For instructions, please check the best reply at the top of this page.

       

      Please don't hesitate to contact us for any further assistance.

      Tal, Wix Team
  • leonhunterjr

    Replied by leonhunterjr March 13, 2014

    I've been trying to get you guys on the phone all day and I've sent numerous emails This is really becoming a problem for me.  My website thebodymindandspirit.net is linked to wrong IP address you guys linked it to an old domain that I once owned beatdowndragemout.com.  Your poor customer service is negatively impacting my business and I am prepared to file a law suit for any and all financial damage resulting from your poor customer service.  I scheduled a call and click a button that informed me that you would be call me in 13-38 minutes and i never received the call.  I've been waiting all day and I cannot afford to wait 5 days for you to return my call.  I will take legal action if my business continues to be harmed by your poor customer service. please refund my money that was spent to upgrade my site thebodymindandspirit.net. 

     

     

    • Eileen Wix Team

      Replied by Eileen March 14, 2014

      Hey leonhunterjr

      I apologize for the inconvenience.

      I've checked- and while you have indeed connected the site from the domain host's end- you didn't add it in Wix.

      I've added it for you and your site is now up and running.

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.
  • indylaw

    Replied by indylaw March 10, 2014

    I tried calling them they do not answer just keep you on hold.

    I have been trying for two weeks to transfer my domain name to them three times it has failed wioth no explanation or help I have to wit 6 days for them to call me. What a joke

    • Alina Wix Team

      Replied by Alina March 10, 2014

      Hey, 

      I am sorry you are experiencing difficulties. 
       

      To find the reason for domain transfer failure:

      1. From Wix.com, click My Account.
      2. Next to Manage Premium, click Domains.
      3.  Under My Domains, next to the domain you have attempted to transfer, click Transfer Failed.



       

      Please repeat the transfer domain process. Make sure to correctly type your domain and check that you pasted the exact authorization code you received from your current registrar.

      Make sure to remove any spaces after pasting the authorization code.

      If you receive this error after repeating the process with the instructions above, please contact your current registrar and confirm that you are using the correct code or request a new code.
       

      You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.

      Thanks, 
      Alina, Wix Support Team

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