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wix Wix Team

You can contact us by phone in one of the following ways:

 
1) Click this link to select a time to speak to an agent based on our availability and call volume.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies(677 replies total)

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  • enquireme

    Replied by enquireme 2 days ago

    415 639 9034  IT NEVER ANSWERS ?????

    • Or Y Wix Team

      Replied by Or Y Yesterday

      Hello,

      I can see you are logged in from Australia.

      Please make sure you insert the dialing zone in accordance to CA, USA: 0011 1 415 639 9034.

       

      Please provide us with the full number you inserted in case the issue persists. Note that you also need to dial in accordance to your phone company's regulations.

      All the best, Or
  • enquireme

    Replied by enquireme 2 days ago

    415 639 9034 NEER ANSERS???????????

  • redsoxfan1 Premium VIP

    Replied by redsoxfan1 4 days ago

    Wix.Com is a fraud.  The site does not work & you can not get anyone on the phone.  This web site company is a FRAUD!!!  They STEAL your money!!!

    • Adam E. Wix Team

      Replied by Adam E. 4 days ago

      Hi,

      First, I'd like to apologize for any inconvenience caused.

       

      If you feel that you have been treated unfairly, or that you have not received your money's worth please let us know the cause for your concern and we will immediately look into the issue.

      We strive to learn from our users' criticism, and would be very happy to hear where you think we can improve.

       

      Thank you for your time,

      Adam, Wix Support
  • fabtvweb

    Replied by fabtvweb August 14, 2014

    Hi there,

    URGENT: Our new WIX website isn't working since we pointed our new domain to it - we've emailed into Support with no response, put a request in for a call back but they called at the wrong time (we have a screen shot of the confirmed time & the voice message WIX left which was recorded hours later). Tried to call your 415 639 9034 number but has a message saying it's out of hours… even thought it's not. Can someone PLEASE urgently help us otherwise we will have to cancel this account tomorrow.

    Thank you in advance if you get back to me today.

  • fabtvweb

    Replied by fabtvweb August 14, 2014

    Hi there,

    URGENT: Our new WIX website isn't working since we pointed our new domain to it - we've emailed into Support with no response, put a request in for a call back but they called at the wrong time (we have a screen shot of the confirmed time & the voice message WIX left which was recorded hours later). Tried to call your 415 639 9034 number but has a message saying it's out of hours… even thought it's not. Can someone PLEASE urgently help us otherwise we will have to cancel this account tomorrow.

    Thank you in advance if you get back to me today.

    • Or Y Wix Team

      Replied by Or Y August 14, 2014

      Hello,

      Kindly avoid posting multiple times in the forum, as it slows down our response time to your question.

       

      On my end, your domain is up and running:

       

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      All the best, Or
    • fabtvweb

      Replied by fabtvweb August 14, 2014

      Hi there,

      This is for another one of our websites (as we mentioned in our email to the WIX support Team & in our Call Request)

      Account: charlietvworx

      Website: www.thegolflab.co.uk

    • Or Y Wix Team

      Replied by Or Y August 14, 2014

      Hello,

       

      Thank you for clarifying the issue.

      Please make sure you hold for 72 hours to enable the domain changes to propagate.

       

      In case it has already been more than 72 hours since, note that your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here.

      All the best, Or
  • fabtvweb

    Replied by fabtvweb August 14, 2014

    Hi there,

    URGENT: Our new WIX website isn't working since we pointed our new domain to it - we've emailed into Support with no response, put a request in for a call back but they called at the wrong time (we have a screen shot of the confirmed time & the voice message WIX left which was recorded hours later). Tried to call your 415 639 9034 number but has a message saying it's out of hours… even thought it's not. Can someone PLEASE urgently help us otherwise we will have to cancel this account tomorrow.

    Thank you in advance if you get back to me today.

    Kind regards

  • fabtvweb

    Replied by fabtvweb August 14, 2014

    Hi there,

    URGENT: Our new WIX website isn't working since we pointed our new domain to it - we've emailed into Support with no response, put a request in for a call back but they called at the wrong time (we have a screen shot of the confirmed time & the voice message WIX left which was recorded hours later). Tried to call your 415 639 9034 number but has a message saying it's out of hours… even thought it's not. Can someone PLEASE urgently help us otherwise we will have to cancel this account tomorrow.

    Thank you in advance if you get back to me today.

    Kind regards

  • fabtvweb

    Replied by fabtvweb August 14, 2014

    Hi there,

    URGENT: Our new WIX website isn't working since we pointed our new domain to it - we've emailed into Support with no response, put a request in for a call back but they called at the wrong time (we have a screen shot of the confirmed time & the voice message WIX left which was recorded hours later). Tried to call your 415 639 9034 number but has a message saying it's out of hours… even thought it's not.

    Can WIX PLEASE get back to us today on this as we have waited and have had no response...

    Thank you in advance if you get back to me today.
    Kind regards

     

    Sincerely

  • bissonimtlv

    Replied by bissonimtlv August 12, 2014

    Hi, need to talk to a live person, the international number is not valid when calling from Israel! What do you suggest?

    • Nika Wix Team

      Replied by Nika August 12, 2014

      Hi,

       

      Thank you for contacting us. 

      Please refer to the best reply above, where you can find a link to schedule a call. 

      You can also post a question in the forum and we will be happy to assist you in any way we can.

      All the best,

      Nika.
  • maidyoulookcleanin6

    Replied by maidyoulookcleanin6 August 8, 2014

    are there any humans to talk to for help with wix?!? stop telling me to go to the best reply or look at a forum! can i call an agent DIRECTLY to have them publish my website?!!?!?!? im about to cancel this whole website and get my money back. i spent about $65 and its been days now and i still cant publish my website!!! i want my money back!!!!!!!!

    • Ella Wix Team

      Replied by Ella August 8, 2014

      Hi,

      I am sorry to hear you feel that way. I apologize for the inconvenience.

      Please refer to the Best Reply above for two ways to contact our Call Center.

      Don't hesitate to contact us again,

      Ella

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