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wix Wix Team

Yes! You can reach us by telephone in a number of ways:

 
1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2) Our call center is open from 6am to 5pm Pacific Standard Time.
You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies (632 replies total)

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  • alexandrakaikeller

    Replied by alexandrakaikeller Yesterday

    Wix,

    We have been trying to publish our Premium website and it never works.  When you visit the website it either says "not published" or "404 not found".  We have published the website to our web address and followed through all of the steps.  We cannot wait another week to finally be contacted by Wix.  PLEASE help so that we don't take our business elsewhere.

     

     

    • Rob Rush Wix Team

      Replied by Rob Rush Yesterday

      Can you tell us which site you are having trouble with?  I see one site in this account, that site is live on your domain.  What address are you using to view your site?  you should be able to go to my account, the click the web page address under your site to view the site live on the web.

      =Rob Rush WixSF Support Team
    • alexandrakaikeller

      Replied by alexandrakaikeller Yesterday

      This is the domain name.  This is what we get when we visit the site. 

    • alexandrakaikeller

      Replied by alexandrakaikeller Yesterday

      We have gone to the editor and published numerous times.

    • Eileen Wix Team

      Replied by Eileen Yesterday

      Hey alexandrakaikeller

      I have visited your domain and I see it is correctly directed to your Wix site, which has been published.   Your site works perfectly!

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites".Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      Eileen, Wix Team.
    • alexandrakaikeller

      Replied by alexandrakaikeller Yesterday

      I am sorry, I don't know exactly what you are looking like.  I cleared my cache and every time I googled IU D3 Hockey the links still bring me to this.  Numerous others have tried to access the site and it does not work.  Please tell me how you are accessing it.

    • alexandrakaikeller

      Replied by alexandrakaikeller Yesterday

      I am sorry, I don't know exactly what you are looking like. ---> at*

    • Adam E. Wix Team

      Replied by Adam E. Yesterday

      Hi,

      This issue is occurring due to fact that your domain records have not yet fully propagated. 

      Please allow up to 72 hours from the moment you've connected your domain to Wix for the changes to fully propagate, and let us know if the problem persists after that.

       

      Thank you,

      Adam, Wix Support
  • petermensed

    Replied by petermensed 2 days ago

    hI..

    I have a premium site Separate Well.. I want to transfer to a different template but Its not letting me.. When I go to manage premium and then transfer it says that I need at least two documents to transfer.. What does this mean.. Do you have an Australian telephone number that I can call

     

    Cheers Pete..

    • Ella Wix Team

      Replied by Ella 2 days ago

      Hi,

      Please note that unfortunately, it is not possible to change one Wix template with another one within a created site. It is also not possible to combine two different Wix templates in one site- you are able to edit only one at a time. If you wish to choose a different template, simply create a new site.

      After creating the new site you can easily move your premium status to it! Simply enter your "manage premium" system via "My Account".

      Please note that you will have to attach your domain to your updated site. You can do it via the Domain Manager when clicking on "Manage Premium".

      You can find more information here .
      You can find a video tutorial about "Manage Premium" here .

       

      We do not have an Australian phone number, but you can schedule a call through this link if you wish. If not, we're available to answer you here :)

      Should you have any further questions, don't hesitate to contact us again.

      Ella

       

  • joemcge0

    Replied by joemcge0 3 days ago

    where is your phone number

    I want to talk with someone, do yal not speak with customers now

    • shayb7 Wix Team

      Replied by shayb7 3 days ago

      Hey,

       

      I have merged your post with this main thread regarding your request. Please read the Best Reply above.

       

      If you need any further assistance, please let us know.

  • erinsglamlife

    Replied by erinsglamlife April 15, 2014

    I need someone to call me ASAP.

    Good Afternoon,

    I having problems with my publishing my domain. I received an email saying I needed to wait 60 days in order to publish. Well those 60 are up, and I'm still having problems publishing. I need someone from your staff to physically call me to help troubleshoot this problem. I do not want to handle this via email. I can get connected at 310-880-9121.

     

    Thank you,

    Good Life Photo Booth Co.

    • HIRO Wix Team

      Replied by HIRO April 15, 2014

      Please refer to the best reply of this thread and contact our call agents. We will be happy to assist you with any questions you have.
      Thank you for your cooperation.
      We look forward to speaking with you shortly.
      Best regards,

      -HIRO, Wix Team
  • miritgm

    Replied by miritgm April 13, 2014

    hello, my name is Mirit, i would like to change your phonecall time from 4/15 to wed 4/16.

    i will be available from 12:00 to 13:00 Israel time. my number is 00972547904279.

    Thank you,

    Mirit

     

    • Anat Wix Team

      Replied by Anat April 13, 2014

      Hi Mirit, 

      Please cancel the call by visiting this link and schedule a new one.

      If you would like, you can also write to us and we will try to assist you if possible. 

       

      Anat - Wix Team
  • boibeterknow34

    Replied by boibeterknow34 April 11, 2014

    Hi, 

    I have scheduled a phone call now with the Wix team 4 times now and have never received a call, Today one was supposed to arrive at 10:00 GMT United Kingdom, but no call. 

    Please could i either set up an email thread with a member of the Wix team to ask the questions i need to ask, or be given more information on how to speak to somebody that can help. 

    P.S i am a premium account holder and i am not happy with the support service. 

    • Gat Wix Team

      Replied by Gat April 11, 2014

      Hello,

      I am very sorry for the inconvenience.

      Please feel free to ask your question here, or email us to support@wix.com.

       

      Thanks,

      Gat Wix Team.
  • janet546

    Replied by janet546 April 9, 2014

    Please Contact me..I interested in an upgrade! Thanks, Janet Benjamin

    Can someone  please contact me? I am interested in an upgrade but your page will not verrify my phone number so that I can set up an appointment to speak to one of your staff. My number is 1 (415) 499-4022.

    I am available between 10-12:00 Thursday and Friday of this week. Thanks! Janet Benjamin

  • rowena80233

    Replied by rowena80233 April 7, 2014

    As soon as I complete building a site in the free version for my client, we had planned to update to VIP.  But, I cannot complete the site because I have a major problem with iframe code and you apparently cannot provide sufficient support to call back any sooner than 4 days out. This really makes us question whether we will continue to use your tool.

    VIP upgrade will allow us to have immediate response but until we are convinced things will work as needed and then upgrade your turn-around time is not acceptable.

    I would like a response so that I can make a decision about whether to continue using your tool. 

    rowena_80233@yahoo.com

    • Jonathan Wix Team

      Replied by Jonathan April 8, 2014

      Our phone response time is indeed long due to heavy phone traffic but on the forums we reply much faster, not 9 hours as you can see.

       

      Please reply and elaborate how we can help you.

    • Rob Rush Wix Team

      Replied by Rob Rush April 8, 2014

      The wait time is for scheduled calls, which if you wish to call us directly you can use the number provided in this post, 1-800-600-0949 and we would be happy to help with the iframe.  We have a limited amount of callbacks we do per day, which are guaranteed to connect at the scheduled time, scheduled calls have little to no wait time after they dial out.  We also take inbound calls with no scheduling, however the wait time to speak to an agent can vary with our call volume..  Please feel free to give us a call and we would be happy to talk to you.  Thanks!

      =Rob Rush WixSF Support Team
  • descondesign

    Replied by descondesign April 4, 2014

    contact wix

    Dear Sir,

    Can u please give a contact number for wix INDIA 

    • Yotam Wix Team

      Replied by Yotam April 4, 2014

      Hi,

      I've merged your post with this thread regarding the issue. Please read the above 'Best Reply'.

      Thanks,

      Yotam Wix Team
    • descondesign

      Replied by descondesign April 14, 2014

      Dear Sir,  

      i have purchase a domain but wix verification call is not understand for me,

      wix call language  is different,

      i am only hindi & English,

      Please verify my Account for Mail 

    • nitzan Wix Team

      Replied by nitzan April 14, 2014

      Hi,

      We can help you here in English. 

      Do you want to transfer your domain to wix?

      An answer to this topic can be found in Can I transfer my existing domain to Wix so Wix is my domain host?

       

      Please let us know if you need any further help.

      All the best, Nitzan - Wix support
  • roxannehall13

    Replied by roxannehall13 April 3, 2014

    I need to TALK to somebody!! HOW!

    How can I TALK to someone at WIX??

    • shayb7 Wix Team

      Replied by shayb7 April 3, 2014

      Hey,

       

      I have merged your post with this main thread regarding your request. Please refer to the Best Reply above.

       

      Please note that you can also post your questions in the forum and we will be happy to further assist.

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