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wix Wix Team

You can contact us by phone in one of the following ways:

 
1) Click this link to select a time to speak to an agent based on our availability and call volume.
In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
 
2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
 
VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

Replies(666 replies total)

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  • loustefani

    Replied by loustefani July 24, 2014

    good god you infuriate me, wix. how is it you do not have any form of operators available and working for you over here in the UK when you clearly have a large amount of business here?

    The fact I have to schedule a call for a day or 2 later which I could (and usually do) miss is a absurd, we should be given the option to be able to pick up the phone and call you on the spot with ease. The delay in getting my premium and paid for site live is months and months now because I have experienced so many difficulties making the site and having unanswered problems and just giving up. I am losing money day by day, both in business and to wix.

    Obviously it's not which poor sod is sat behind the screen in customer service' fault and you will now have to come up with some kind of robotic "THANKS! HERE AT WIX, WE TRY TO..." robotic response while secretly wanting to kill me and then possibly yourself...but come on, this is getting a joke now. Look how many people are unhappy with the service, confusions, lack of options, delays etc.

     

    • loustefani

      Replied by loustefani July 24, 2014

      whichever**

    • Or Wix Team

      Replied by Or July 24, 2014

      Hey,

       

      Currently our phone support agents are located only in San Francisco. I realize this might be inconvenient for people located in other countries.

      However, you can directly call 415-639-9034 to speak to a live agent. Please see more details in the best reply above.

       

      We are also here to help you on the forum. Please feel free to contact us here for assistance.

      All the best, Or - Wix support team.
  • zingarateam

    Replied by zingarateam July 24, 2014

    Your websites call scheduling is not working. My WIX new website is not working. I feel like Im part of some big joke that's costing me money. What do you suggest?

     

    • Barrios Wix Team

      Replied by Barrios July 24, 2014

       

       

      Hi,

       

      Thank you for contacting the Wix support team, we are sorry to hear you are experiencing issues scheduling a phone call.

      Please note that we are happy to assist you here as well!

       

      You can contact us by phone in one of the following ways:

       
      1) Click this link to select a time to speak to an agent based on our availability and call volume.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
      VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

       



      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • annavanoenen

    Replied by annavanoenen July 23, 2014

    Hi, I am experiencing difficulties in trying to get a hold of someone. The number listed (415-639-9034) is not valid for callers from Europe. And if I try to leave my number, it stops with verifying my number. Please let me know how I can reach someone!

    Thanks!

    Anna

    • Ira Bel Wix Team

      Replied by Ira Bel July 23, 2014

      Hello,

       

      Please make sure that you dial 1-415-639-9034 in order to call us.

       

      Regarding the call scheduling - please specify what exactly happens when you try to verify your number.

       

      In any case, you can post your question here and we will be happy to assist you.

       

      Thank you, we are awaiting your reply.

       

       

  • paulpb1

    Replied by paulpb1 July 18, 2014

    phone call html

    Is it that hard to talk to a real person. I would just like a phone number that works. no call back just a number to call. this website was set up to improve sale and keep people in work, but all it is doing is costing us money and time we don't have. would like a reply asap!!!!!!!!!!!!!!!

    thank paul

    • Alina Wix Team

      Replied by Alina July 18, 2014

      Hey Paul, 

      I am sorry you are experiencing difficulties. Please refer to the best reply at the top of this thread. 

      Thanks, 

      Alina, Wix Support Team
  • rodartecharlie

    Replied by rodartecharlie July 17, 2014

    I I add code to my site or no 

    • rodartecharlie

      Replied by rodartecharlie July 17, 2014

      Can I use code is what im trying to say contact me at 6264376250 text is acceptable thanks

    • Stav Wix Team

      Replied by Stav July 17, 2014

      Hi,

       

      Unfortunately I was unable to understand what difficulty you’re experiencing.

      At Wix, we do everything in our power to provide the highest level of support and service.

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible.

       

       
      If you prefer speaking on the phone with one of our customer service representatives, you can call 1-800-6000-WIX (949) to contact a live agent. Callers outside the US can call 415-639-9034.

      You can also schedule phone support by clicking here. Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • teeuwenb

    Replied by teeuwenb July 5, 2014

    Dear Wixx,

    I would like to know if it is possible for me to put study projects on my Wixx website (either in word or PDF format) without being being able to download it? (only read it) I could not find a section on this in the support center, only about images..

    Thank you for your time.

    Bart.

    • teeuwenb

      Replied by teeuwenb July 5, 2014

      Sorry it had to be "without being able to download it". Basically its for my future employers so they can take a look at my work but not download it since some things are privacy sensitive.

    • Stav Wix Team

      Replied by Stav July 5, 2014

      Hi Bart,

       

      I'm afraid it is not possible.

      I suggest you copy the text from the documents to a text box on your site and have it display there.

      How do I add a text box to my Wix site?

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • coordinating4u

    Replied by coordinating4u July 4, 2014

    The schedule a call back is not working at all?

    • Stav Wix Team

      Replied by Stav July 4, 2014

      Hi,

       

      I'm very sorry for your inconvenience.

       

      In order to save time, you can find an answer for technical support issues by typing a question in our support section's Type your Question here box above.

      If you don't find the answer, follow the steps after clicking the "Click Here" button to post a question and one of our support representatives will get back to you.

       

      Please note that if you want to ask privately, simply choose the "Private topics" option when posting a question. In this case, only you and the Wix staff will see it.

       

      You can also go directly to our support forum by clicking here.

       

      If you prefer speaking on the phone with one of our customer service representatives, you can call 1-800-6000-WIX (949) to contact a live agent. Callers outside the US can call 415-639-9034.

      You can also schedule another phone support by clicking here. Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • karimianee

    Replied by karimianee July 2, 2014

    Hi I can't seem to arrange for a scheduled call online. Please could you call me on +44 07702525021. I need to talk to someone from wix about a domain i purchased yesterday. 

    Many Thanks
    Anee
     

    • Etti Wix Team

      Replied by Etti July 2, 2014

      Hi Anee,

       

      You can call us directly, see the second option on the best answer above.

      Also, you can ask us anything here on the forum, we are happy to help.

       

      Thanks

  • sandipmarathe2

    Replied by sandipmarathe2 June 30, 2014

    Hi 

    I am not able to receive my mail 

    Id Contactus@dseglobal.net

    please check 

     

    • Itamar Wix Team

      Replied by Itamar June 30, 2014

      Are you unable to receive any emails or only from a specific source?

      I checked your domain and I noticed your email host is Godaddy.

      Please follow the instructions here, up to step 7, and let us know what is displayed in the SMTP field.

      Itamar, Wix team
  • dashchumtreats

    Replied by dashchumtreats June 25, 2014

    Dash's Chum Treats

    Hi, my name is Steve Mattson, Founder of Dash's Chum Treats. I have a few questions in regards to publishing the site I have created with Wix.com, and also about letting up a shopping cart. I would feel more comfortable if there was a phone number to talk to a person directly with my questions. Is there a customer service number that I can call for questions regarding publishing the site and activating the shopping cart?

    Thanks, Steven Mattson

     

    • Kosta Wix Team

      Replied by Kosta June 25, 2014

      Hey Steven,

       

      Please note I have merged your question with the relevant thread, you can find instructions on how to contact us by phone in the best reply above.

       

      Cheers,

      Kosta, Customer Solutions.

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