Wix Answers

You can find your billing information simply by clicking on "my account" -> "manage premium".

You can find more information about "manage premium" here .
For general billing information click here .

For the Wix Premium Learning Center, click here.

i emailed wix on 2 different situations in the beginning of last week, and still no response...   can someone please get back to me??

Please elaborate, what seem to be the problem?

I received a declined payment, and then a message saying duplicate payment received.  When will I receive confirmation that my upgrade to a premium account has gone through? I need it asap so I can forward my domain name to my wix site.

Hey mrsMsmith, 

I recommend double checking your card/bank statements to make sure you weren't charged and then try to upgrade again.  My records show that you are operating on a free Wix site and no upgrade has gone through.  Upgrades to premium go through immediately and the transaction was probably canceled due to multiple attempts.  

I also tried to make payment and it first said duplicate transaction as per Msmith and then later on "transaction declined". I tried to upgrade at about 01 am, right now its 4pm. I checked my bank account its not debited yet. I want to host my website today itself as there are deadlines attached. Please help quickly

I am having a visa debit card. My location is in india. Is there a phone support for India so that i can be online with somebody while trying it again. I have already tried 3 times. I see that there is not support system from wix... I wish there was. 

Thank you,

Paul

Paul,

You're using the support system right now... so, there obviously is one :)

You can call our US call center at US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 8AM - 5PM PST) and we will happy to assist you- meaning you can call them now.

Otherwise please contact us via email - billing@wix.com

I receive a "verification failed". i use an ABSA debit card (Visa).

Please help

Each purchase is guaranteed a full refund only within the first 14 days of trial.
Please note that canceling your premium package by deleting the document attached to your premium upgrade will not suffice. You must enter Manage Premium, and cancel the premium package.

In order to cancel your premium upgrade, please-

1. Go to "My Account" -> Click Manage Premium.
2. Click Cancel on the document you wish to cancel
3. Follow the steps in the pop-ups that open.

You will receive a confirmation email and your upgraded premium account will appear as "canceled" on your Manage Premium page.

-If you cancel your upgrade after our 14-day 100% money-back period, your Wix site will continue to receive premium status until the date when your current yearly/monthly payment ends. You will not be charged for the next payment period.

-If you do cancel within the 14-day trial period, you will receive a refund within 7 business days. For more information please go here: http://support.wix.com/index.php/Billing

 

I have a pending transaction today on my bank statement for WIX Premium. The amount is for $149.99 I am guessing this is a pre authorization for some type of auto renewal. I no longer have this business nor have I logged into the WIX site over the past yr. I have went into manage Premium & cancelled the membership. I expect the "PENDING" transaction to be cancelled since I cancelled the Wix account today, the same day as the invoice date. The amount for $149.99 has not hit the account yet. My user name is Steven_Holt@me.com. I trust this pending transaction will be cancelled or  a refund issued if it continues to post my account. Thanks.

@Stephen,

We have forwarded this to our accounting department- they will cancel your package and refund you.

@BlueDamion- can you please elaborate? You were charged twice- but what isn't loading? What page are you trying to access? Were two charges posted to your bank account? Is it possible that the first charge was declined?

Thanks,

A few days ago I upgraded to premium package again with my Mill Street Art Center Visa card.  The upgrade kicked in very quickly.  I paid the yearly premium of $149.  Now I see that it is gone.  What happened?

Jane Whiting

Unfortunately your upgrade purchase attempts on 6/11/11 (to the Unlimited yearly package / $149) did not go through. Your credit card was declined.  Your last two monthly payments for $14.90 were also declined by your credit card provider, therefore your monthly package was canceled for non payment on May 25, 2011. 

In order to resolve this matter, you will simply need to repurchase your desired premium package.
In order to upgrade your document , please go to "My Account" -> roll over the document you want to upgrade -> click on "upgrade".

You can find all the information regarding the premium packages here: http://www.wix.com/upgrade/website .

Cheers,

Inbar, Billing Team

Hi. I am waiting for a valid invoice since February. In spanish forum they give me no information about what's happening. Almost five months waiting and I am not the only one in that situation. Can anybody tell me anything?

Thanks

How come I got a "payment incomplete" status?

@00kronos00 and @portcitytrade,

Due to the sensitive information regarding billing issues, please post a new private topic here 

Make sure to choose 'upgrade and billing' for the category and 'billing' for the subcategory.

Include which website you're referring to, which upgrade you have, your username, and clearly explain your question. If there was a topic previously opened regarding this issue, please post a link to it.

Thanks,

Hi Etai. Sorry but I don´t think any sensitive information has to be mentioned. It's not a particular question but a general one. Every premium client in Spain is waiting for a valid invoice (I got my premium unlimited account almost FIVE months ago). We get no answer from spanish team but to keep waiting (no information at all during almost five months, remember; only keep waiting), so this topic is the most suitable one to get any answer from the billing team.

I think we are being very pacient to the point of feeling disregarded so I would like to get some more detailed information from billing department, as I said. You have to agree with me that it is too long for such a simple process, so at least, keep us informed.

Thanks.