Wix Answers

i don't wona get bills any more

We are sorry to hear that you have decided to cancel your Wix Account.

It is important for us to make sure that Wix users benefit from the many exciting features the site has to offer.

If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting your problem:

* Are you unable to connect your Domain Name to Wix?

Problems connecting your domain can be frustrating, but we are confident that we can find solutions to any connection problem.

Take a moment to try and solve your connection problem using our Wix Domain Troubleshooter here

* Are you unable to connect your email account?

If you’ve recently managed to connect your Domain Name to your Wix website – but now cannot send/receive emails, don’t panic! This is easy to solve!

You’ll find clear instructions on how to connect your personalized email here

* Cannot see your site on Google or have other SEO concerns?

Wix sites were designed especially to suit Google and all other search engines.

We suggest that you firstly use our SEO monitoring tool here

Also, please keep in mind that it usually it takes anywhere from 1 to 3 months for Google to update its database.  You can be sure that we are doing everything we can to make sure that your site is crawled by Google.

For important points to keep in mind when optimizing your Wix website, check out our SEO help page and SEO Blog.

* Want to Downgrade your Premium package? If you want to downgrade a premium account to another package or payment cycle (Yearly->Monthly) please read here .

If you would like to delete your Free account, please add your details here.

If you would still like to cancel and have purchased Premium packages, please cancel your Premium packages first and then add your details in the link above. To cancel your packages, go to My Account > Manage Premium > click Cancel. You can find more information here.

Hi I wolud like to cancel acct and stop all charges

HOw come it says payment type paypal??? I wanted to upgrade and pay via paypal but wix says its not possible but it says right in the posted screenshot "payment method" : Paypal

:-(

@KoolTreasureChest- please only post your question in one location. I've already responded to you on your topic.

@Wfanatics- you can pay via paypal, but only for the yearly upgrades.

Hi

I wish to cancel and went to manage account etc as shown and I dont have the icon cancel/upgrade etc so how do I cancel from today?

Bagsandbling,

Your upgrade has been cancelled on Sept 30th, 2010. There's nothing to cancel here.

If you wish to delete your account, please fill out the details here

I'd like to cancel my account.  however, when I try, your awesome, Google Docs form says that something bad has happened, and my data has not been accepted.  Can you please delete my account for me?  I don't plan on using your service any longer.  Thank you so much!

Fritzy,

Your account has been removed as requested.

Hello, I'd like to delete my account permanently but when I using the google form, I think it does not working because I still receive emails from wix so, I assume that it is still available and I did not successfully delete it. Can you please delete my account? I've already email wix.

In order to fully remove your account please enter your information here: http://support.wix.com/index.php/Delete_Account

I have been trying to cancel account for almost a month.... have not paid this month.... finally I got  notices.. 1 said account suspeded and other said it will cancel on aug 4.... I want to go back to my old hosting company...

Hi inthelens,

Your premium account was cancelled July 12, so your account will not renew after August 4, 2011

Hi

I canceled my account but it says it will be only canceled June 22 2012. I've not been using the site for almost a few month. I need to cancel it asap. Can u pls help me?

@jimmy1024

You have successfully canceled your yearly subscription, since the cancellation took place over 14 days from the renewal day the payment is not automatically refunded to you. As you have paid for the year the site continues to enjoy the benefits of a premium status, the removal of Wix ads, the domain connection and improved bandwidth & storage.

You can read about the Wix billing policies through here.

I have a free account so how do you cancel that? Could you tell me asap, I don't really use this site at all any more.

If you use the Free version, please insert your details here

I would like to find out how I can delete my account

@joy70joy700, If you use the Free version, please insert details of your account here

Can someone please help me from your accounts department - I have sent numerous emails and no one has bothered mailing me back. Totally fed up!