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  • sherrimcd33

    Site will not load - only white screen

    By sherrimcd33 February 5, 2013

    Locked by moderator

    Main Category: Other

    Sub Category: Other

    Ticket #: 689415831

    Ticket Status: Closed

    I have searched and see this has come up before, but I would request clarification.  On some computers the page will not load - only white screen.  Source code there, but nothing on screen.  I use Chrome, but have tried in Explorer as well.  Works on my home laptop, other private laptops, ipads, and mobile, but not at work place  My concern is if this is common for anyone that may be trying to pull the site up from something other than a private computer, where there may be extra security measures in place that cannot be changed.  The site is www.atlanticflorida.com   Love working with your product.  I am assisting in marking property and it is important that I know why this happens and if it happens or more computers than not -- based on whatever the issue is.  Thank you. 

Replies (5 replies total)

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  • seammgt

    Replied by seammgt October 15, 2013

    site only will post http not https says site unsecure

    • Ron Wix Team

      Replied by Ron October 16, 2013

      Hi,

       

      In order for us to investigate and assist, please elaborate on the issue you've encountered and b as specific as possible when doing so.

       

      In addition, please provide us with a screenshot of the issue as you see it on your end.

       

      Ron, Wix Team
  • Alon - WIX team Wix Team

    Replied by Alon - WIX team February 7, 2013

    keep in mid that the account that holds your website "atlanticflorida.com" is   sherrimcd@gmail.com and not   sherrimcd33@gmail.com

    the account "  sherrimcd33@gmail.com" doesn't have saved websites in it. 

    moreover, it seems that your website http://www.atlanticflorida.com/ works as expected, are you still facing the problem ?

     

    Alon - Wix Team
  • sherrimcd33

    Replied by sherrimcd33 February 7, 2013

    Great - Now I can't even get to my site from the computer I built the site on.  I have tried to log in.  I got in once, it would not add a page.  Logged off and now it will not show my site.  Cleared cache. Please help.  Very frustrating. 

  • sherrimcd33

    Replied by sherrimcd33 February 6, 2013

    Nicole - Thank you.  I have reviewed all of the above.  I have one last question that I am confused about.  The computer (at work) that the site will not pull up from is Windows XP operating system. I can't download FireFox here, but I do have Chrome and use that as my browser and this same problem arises with Chrome.  Is the XP operating system the problem here?  It seems your response is about IE browsers and the different versions.  So, if I am not using IE, but instead Chrome and have the same problem is there a way to resolve it at the site.  Again, my concern is we are marketing this property globally and if it is this difficult to pull it up on large system computers it could be a problem.

    Thanks - Sherri 

  • Nicole Wix Team Wix Team

    Replied by Nicole Wix Team February 6, 2013

    Hi sherrimcd33,
     

    I checked your http://www.atlanticflorida.com/ website with FireFox, Chrome and Internet Explorer 9 and it worked as expected.
     

    I also checked the technical side and your domain is connected correctly.
     

    Please note: Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
     

     You can easily check how well your current browser supports HTML5 here.
     

    You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 
     

    Notes
    1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.
     

    You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.
     

    2. If your viewers use IE8 please find instructions here.

     

     

    Thanks, Nicole,

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