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  • Jonathan Wix Team

    Replied by Jonathan August 1, 2012

    If you would like to delete an account, please add the account details here. If the account has upgraded site than the premium packages must be canceled first.

  • Kika Wix Team

    Replied by Kika March 12, 2012

    @ CedarAnderson

    I'm very sorry to hear that.

    We are sorry to hear that you have decided to cancel your Wix Account.

    It is important for us to make sure that Wix users benefit from the many exciting features the site has to offer.

    If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting your problem:


    * Are you unable to connect your Domain Name to Wix?

    Problems connecting your domain can be frustrating, but we are confident that we can find solutions to any connection problem.

    Take a moment to try and solve your connection problem using our Wix Domain Troubleshooter here


    * Are you unable to connect your email account?

    If you’ve recently managed to connect your Domain Name to your Wix website – but now cannot send/receive emails, don’t panic! This is easy to solve!

    You’ll find clear instructions on how to connect your personalized email here


    * Cannot see your site on Google or have other SEO concerns?

    Wix sites were designed especially to suit Google and all other search engines.

    We suggest that you firstly use our SEO monitoring tool here

    Also, please keep in mind that it usually it takes anywhere from 1 to 3 months for Google to update its database.  You can be sure that we are doing everything we can to make sure that your site is crawled by Google.

    For important points to keep in mind when optimizing your Wix website, check out our SEO help page and SEO Blog.


    * Want to Downgrade your Premium package? If you want to downgrade a premium account to another package or payment cycle (Yearly->Monthly) please read here .


    If you would still like to cancel and have a Free account, please add your details here.

    If you would still like to cancel and have purchased Premium packages, please cancel your Premium packages first and then add your details in the link above. To cancel your packages, go to My Account > Manage Premium > click Cancel. You can find more information here.

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