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Stats 100,601 topics posted 15,537 include Best Reply by Wix team
Replies (231 replies total)
Replied by dinamiso March 15, 2013
For questions regarding sales or support please call us:
US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between 6AM - 5PM PST) and we will be happy to assist you.
If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.
You can also find an answer for technical support issues by typing a question in our support section's Type your Question here box. If you don't find the answer, follow the steps to ask a question in our support forum where one of our support representatives will get back to you.
Replied by Maya February 11, 2013
Please note that we give support in these languages: English, Spanish, Portuguese, French, German, Polish, Russian, Italian and Japanese.
Please post in one of the supported languages and we will be happy to assist.
Thanks,Maya Support-Team Wix
Replied by Shauna February 6, 2013
@ca4273, we sincerely apologize for the inconvenience. Please give our call center another try today. You can always try us back if you do not hear from us within a timely manner.
I do see you made a second post about this issue 11 hours ago. Our Wix Staff has already replied to your inquiry, please check it out here.
In regard to your issue, let's continue corresponding through your open thread I linked above since this is a public thread about our Call Center.
Replied by ca4273 February 6, 2013
I called 12 hours ago and was told that all lines are busy and Wix will call me back at the number I dialed from... 12 hours later, still no call. However, Wix did not have a problem taking my cc payment for an upgraded feature THAT STILL DOES NOT WORK.... THIS IS HORRIBLE SERVICE... I also sent a service request. Still waiting on that too. I should have gone with wordpress... I repeat, WIX has horrible service.
Replied by Ayal January 3, 2013
Simply go to the 'my account' page, click upgrade, choose a premium plan and purchase.
Here is some more information about our different Premium packages. Below you can see the details of each package and exactly what services you will receive with each.
For the Wix Premium Learning Center, click here.
There are four upgrade options:
Connect Domain ($4.95/month) or for the yearly package $49:
This package enables you to use your own domain that you have purchased from any domain registrar, but will not remove the wix ads. You can store up to 500 MB, with 500 MB bandwidth.
Combo Package ($9.90/month) or for the yearly package $99:
This package includes connecting your domain and removing the Wix ads from your site. You can store up to 1 GB with 1 GB bandwidth.
Unlimited Package ($14.90/month) or for the yearly package $149:
This package includes connecting your domain and removing the Wix ads from your site. You can store up to 2.5 GB with unlimited bandwidth.
eCommerce Package ($19.90/month) or for the yearly package $194:
This package includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 2.5 GB with 5GB bandwidth.
You'll find all the details (features, prices…) here.
Ayal, Wix Team.