Wix Answers

I built a web page on  your great site builder? Do you have a Phone number that I can call to talk to someone?

i am interested in upgrading to a premium site.  I know you have info posted but is there a number I can call to speak to someone about questions and answers that do not appear on your site?

do you have a phone number for out side the US? i can't call you on this one

Hi Gil,

Currently we do not have a number outside of the US. We apologize for the inconvenience.

Yes we do! For questions regarding sales or support please call us:

US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between 6AM - 5PM PST) and we will be happy to assist you.

If you are calling from outside the US and need a direct number you may call 1-415-796-0916 during the same hours.

You can also find an answer for technical support issues by typing a question in our support section's Ask a Question box. If you don't find the answer, follow the steps to ask a question in our support forum where one of our support representatives will get back to you. You can also go directly to our support forum by clicking here.

*Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.

My website does not always load. Is there any options, other than descreasing image size, video, and ect. to get more space. Can I pay for more server space? Also, the technical support says, add more pages. Do you mean add more pages to the website or add more pages to a webpage?

Kendra,

The only way to control load times is to decrease the amount that needs to be loaded on the page- by optimizing your images, fonts etc..

The speed that you receive from our servers is the same. Although you can purchase more bandwidth to allow more visits to your site, the speed you're given is the same.

Regarding adding pages-. It's preferable to use master-pages as well, but any split of your content across pages should help.

My website has disappeared, I've been on "hold" for 20 minutes to no avail. Is Wix following the customer support footsteps of Yahoo and AOL?

@amigogym

I apologize for the long wait time you experienced with us.  We strive to give our customers the best possible customer service experience possible.  Always feel free to post your own topic, or join a topic (like you just did) here on our Forum.

I just checked your account and do not see any recently deleted websites.  Can you give me the name of the website you are trying to locate?  I'd be glad to help you resolve this issue.

But please be advised, if you closed your editor without saving the document, there will be no way to recover it.

Hope this helps!

I would have upgraded my account but I the fact that I can't talk to anyone when I need support is a serious detterent for me. When Wix is ready to have  support phone lines, I'll upgrade.

Do you have a UK telephone number please ?

We do not at this time.  You can reach us at the US number provided in the best reply, or you are welcome to either post your own topic, or you can find a similar topic to ask a question.  Wix team members check the forums frequently.

Hope this helps!

Is there any chance you could have Skype number and live chat perhaps ? It's free :)

@griller007 - the toll free number is free as well :)

Why doesn't WIX have billing support over the phone? I have emailed billing several times and have never received a response after several WEEKS not DAYS!

Please give me the ticket ID's for each of your emails and I will look into the matter for you.

It is likely that these are simply reaching your  'spam' folder.

I need to setup a pointing domain to get my intuit acount to point to my new wix website.

@unitedbuilders, 

Please check the instructions here.