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wix Wix Team

It is not possible to retrieve a previous version of your document after you have clicked on "save". 
Unfortunately after an editor crash, incomplete saving transaction or simply by closing your editor without saving, it won't be possible to rollback your document to a previous version.
 

Please note that this is a premium feature. If you are a premium user, please contact us via this thread.
 

Tip: We recommend duplicating your document so you have 2 versions of the same site. Simply click on "Save as" and name the second document however you want.

Replies(124 replies total)

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  • gurhanulusoy

    Replied by gurhanulusoy June 15, 2014

    hi

    i lost precious data after a crash report....

    please help me to revert my page to 15.6.14 morning, if possible...

    • Ira Bel Wix Team

      Replied by Ira Bel June 15, 2014

      Hello,

       

      Unfortunately the last version saved is from 14.6.

       

      To restore a prior version: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Site History.

    • gurhanulusoy

      Replied by gurhanulusoy June 15, 2014

      thanx alot for the quick reply

      but

      is there someway to restore a later "auto-saved" version? (which may also be discarded by me...)

    • gurhanulusoy

      Replied by gurhanulusoy June 15, 2014

      i lost too much data :(

    • Ira Bel Wix Team

      Replied by Ira Bel June 15, 2014

      Hello,

       

      We are really sorry to hear about what happened, but all the versions that were saved on our servers appear in the site history. If the last version is from yesterday, unfortunately we don't have later versions.

       

      For future reference, we recommend you to save your work every couple of minutes in order to prevent this kind of trouble.

  • ogamov

    Replied by ogamov March 3, 2014

    Hello Wix team,

    I deleted my old web-page called "ukrainbow" under this account. Now it's restored but there is no history available like in case with Html-editor:-\\

    Is there are any chance you could restore me previous version please ? 

    Thanks for your help

    • Yoav Wix Team

      Replied by Yoav March 3, 2014

      Hello,

       

      We can revert your site to any of these following versions:

       

      4   (published)    7/26/12 12:21 AM    
      3    7/26/12 12:21 AM    
      2    7/26/12 12:21 AM    
      1    7/26/12 12:17 AM    
      0    5/27/12 4:52 AM

       

      Let us know which of them you want us to revert your site to, and we'll be happy to do so.

       

      Awaiting your reply!

    • ogamov

      Replied by ogamov March 3, 2014

      5/27/12 4:52 AM   should be alright I hope

      would you mind trying to restore it for me please?

      thankz 

    • Yoav Wix Team

      Replied by Yoav March 3, 2014

      Hello,

       

      Your site has been reverted - please clear your browser's cache before re-visiting it. You can find step by step instructions here.

       

      Don't hesitate to contact us again if you need anything else!

    • ogamov

      Replied by ogamov March 3, 2014

      it's working now!!  awesomeness overload :) thank you very much

      really love Wix and it's team for such crazy fast and professional help

      have a good one

      oleg

       

  • ualta1975

    Replied by ualta1975 February 26, 2014

    Hi Wix, 

    As i was working on adding a new page, somehow when i "published" my finished page, it erased a lot of important information from the sight...is there anyway you can help me get the old version back? I made the mistake this afternoon and its crucial information. 

     

    Thank you so much!

    • Alina Wix Team

      Replied by Alina February 26, 2014

      Hey, 

      Please let us know to which version of your site 'ek' would you like us to restore your site: 

      19   (published)    2/26/14 2:56 AM    
      18    2/26/14 2:53 AM    
      17    6/10/12 12:17 AM    
      16    6/8/12 7:47 AM    
      15    6/8/12 7:33 AM    
      14    6/8/12 7:31 AM    
      13    5/16/12 1:47 AM    
      12    5/16/12 1:46 AM    
      11    5/16/12 12:45 AM    
      10    5/15/12 11:02 PM

      Thanks, 

      Alina, Wix Support Team
    • ualta1975

      Replied by ualta1975 April 30, 2014

      Hii,

      OMG thank you so much for responding, I'm going to go with the one prior to my changes, so number 17 which is 6/10/12. THANK YOU!

    • Alina Wix Team

      Replied by Alina April 30, 2014

      Hey, 

      I have restored the site for you. 
       

      Please note that Flash is relatively an old technology and it is not supported in new apple and android devices. It also does not have the 'Restore' option.


      With HTML sites however, we offer the Optimized Mobile View feature as a great mobile solution. With this feature a mobile-optimized site is automatically created for you from the contents of your desktop HTML website. Click here for more information.

       

      This is an opportunity to use HTML5 platform and develop your site in what seems to be the leading platform for websites in the near future. In addition HTML5 is faster, better optimized for search engines, and gives a more professional look to the site. The site structure is a lot better, and it allows apps - which aren't available on flash here at Wix. 

        

      You can start building a new HTML site by either using a template or starting from scratch. For information about how to create a site from a template click here. For information about how to create a site from scratch click here.

      Alina, Wix Support Team
    • ualta1975

      Replied by ualta1975 May 1, 2014

      Hi,

      It still looks the same for me when I go to the website, i'm not sure why.. I'm specifically looking at "Meet the sisters" link > "Click here to read our sister bio" once you click on that page there should have been some additional links and it goes straight to the pictures of 7 girls that I myself had done in february which is what i'm trying to get rid of. I'm trying to get back the old version. Maybe an older date needs to be restored?

      Sorry...I appreciate your help and your information. 

    • Paola Wix Team

      Replied by Paola May 1, 2014

      We truly apologize, but with Flash we cannot promise the restoration process will be effective and 100%.

      Please consider moving to HTML, in this new platform we are adding new features weekly and we have an incredible app market with over 200 apps (free and premium) that you can add to your site.

      We apologize, we will not be able to help restoring perfectly to the version you want in flash.

      You will need to recreate the elements or move to HTML!

       

       

  • littlesophia123

    Replied by littlesophia123 November 19, 2013

    Dear Wix Support,

    I was editing my flash site this morning and I accidentally deleted something that made most of my content gone.. COULD YOU PLEASE RESTORE MY SITE TO AN EARLIER VERSION MOST POSSIBLY LIKE 11/19/2013 2AM? I'm not a premium user but I will be willing to pay if you restore my site to a previous version! PLEASE HELP TODAY THANKS

    • Ilia Wix Team

      Replied by Ilia November 19, 2013

      Hi,

      I noticed that you have posted multiple questions on the forum. To receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.

      This will speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.

      We will be able to consolidate all the tickets details in to one message and therefore help you resolve the problem faster.

       

      Best regards

      Ilia - Wix Support
  • donbik

    Replied by donbik August 22, 2013

    Dear Wix Support, 

    I was editing my site and saved it and it was perfect except for one spelling mistake. 

    So I edited that page, fixed the spelling error and after I saved...all my pages changed to the page I was editing...

    Can you please help? 
    Site name: www.lumanti.ie
     

    • Ilia Wix Team

      Replied by Ilia August 22, 2013

      Hi,

      Simply click on the "recent news" box and uncheck "Show on all Pages"

      Best regards.

      Ilia - Wix Support
    • donbik

      Replied by donbik August 23, 2013

      Wow... boy do I feel incredibly silly!! Thanks so much for your quick response!

    • Ori Wix Team

      Replied by Ori August 23, 2013

      It's OK =)

      If you require further assistance, please don't hesitate to contact us again.

      Regards, Ori Wix Team
  • columnsfashiondivas

    Replied by columnsfashiondivas August 21, 2013

    While adding some text to advertise a sale, I seem to have removed the photo and an rain effect we had on the page. Is it possible to revert the site to any version before August 1st?

    Courtney Doran

    thecolumnsboutique.com

    • gills2 Wix Team

      Replied by gills2 August 21, 2013

      Hey Courtney,

       

      Please let us know which one of these versions you would like restored.

       

       

       

      Thanks,

      Gill, Wix Team
    • columnsfashiondivas

      Replied by columnsfashiondivas August 23, 2013

      I am not able to view the options, when I click on the choices I get a blank white page, but the earliest version of 7/12/13 should be fine. Thank you so much!

    • Daniel Wix Team

      Replied by Daniel August 23, 2013

      I restored your site to the version last saved on:

      7/12/13 7:24 PM

      Daniel - Wix support team
    • columnsfashiondivas

      Replied by columnsfashiondivas August 24, 2013

      Thank you. The large photo of the chandelier on the home page used to be bright and clear...it is now semi-transparent? Any ideas what I can do to get it back?

    • gills2 Wix Team

      Replied by gills2 August 24, 2013

      Hey columnsfashiondivas,

       

      There is a shape box placed on your home page, please select it and remove it. 

      This will solve the issue.

      Gill, Wix Team
  • Nturner1

    Replied by Nturner1 July 3, 2013

    Hello, I need to revert to a previous save version of my site! We just made the home page longer then the rest of our site to achieved the look we wanted. When finished... we realized that we would now have to deep link all master pages from here on to get the pages to load at the top:( We would like to revert back to the smaller home page!!

     

    Thnaks Noah

    • Nat

      Replied by Nat July 3, 2013

      Hey Noah,

      Here are the possible reverts for your Flash premium site:

       

       

      Please let us know which revision do you want us to revert to.

      Please don't hesitate to contact us again. Nat
    • Nturner1

      Replied by Nturner1 July 3, 2013

      ok, we went ahead and shortened up the page.. so it wont cut the tops off the other pages! thanks  

    • Nat

      Replied by Nat July 3, 2013

      Glad to hear you were able to sort the issue :)

      Please don't hesitate to contact us again. Nat
  • urbanescapevenice

    Replied by urbanescapevenice July 1, 2013

    I need some help. While my Nephew was trying to add a page and do a few edits, he did something that made the whole site wonky.  I am not confident in my ability to restore it, but hoping you can do it!

    • Ori Wix Team

      Replied by Ori July 1, 2013

      Hi urbanescapevenice,

      Please let me know which version do you want to restore to:

      Regards, Ori Wix Team
    • urbanescapevenice

      Replied by urbanescapevenice July 1, 2013

      Hi Ori

      I'm not able to get the pages to display.  Whatever is the latest page that looks normal. Would suspect it is between 8-10?

      Thanks soooo much for your help

    • Ori Wix Team

      Replied by Ori July 1, 2013

      Hi urbanescapevenice,

      I reverted your site to the 8  6/20/13 1:03 AM version.

      Please let us know if this the right version for you.

       

      Regards, Ori Wix Team
    • urbanescapevenice

      Replied by urbanescapevenice July 1, 2013

      It still looks weird from my end. Does it look cohesive to you?  For me, the text boxes look very narrow and non readable

    • urbanescapevenice

      Replied by urbanescapevenice July 1, 2013

      Realized in my stressed state that I hadn't refreshed page....so yes... now looks as normal as ever!

      Thanks!!!!!!!!

    • Leah Wix Team

      Replied by Leah July 1, 2013

      Hey,

       

      I'm glad we could help! Please let us know if you have any further questions.

       

      Sincerely, Leah Wix Team
  • gtrstmar

    Replied by gtrstmar June 9, 2013

    I need to restore a previous version of my site.  I hit the same button and all of my information went away, only the new information was left. My entire site is blank, except for the information I was editing. PLEASE HELP!!!!! Today!!!

    gtrstmar

    Greater Saint Mary Baptist Missionary Baptist Church

    cedellareiss@yahoo.com

     

    • gtrstmar

      Replied by gtrstmar June 9, 2013

      My earlier version from June 9, 2013 @ 2:30. Please restore. I am stressing!!!

       

    • Nat

      Replied by Nat June 10, 2013

      Here are the possible versions for June 9th, please let me know which one you want:

      Please don't hesitate to contact us again. Nat
    • gtrstmar

      Replied by gtrstmar June 10, 2013

      I'm trying to see the different versions, but the page is timing out.  How do I know which previous version to revert to if I can't see it first? 

    • gtrstmar

      Replied by gtrstmar June 10, 2013

      Please restore version 35. If this page has actual pictures, about us, pastor, ministries, and content about vacation bible school on the title page.  I can't see the pages, but if that version shows all the content it's the correct page.  What I have now is nothing but two paragraphs on a page and that is not correct.  The web page was full of content.  

    • shayb7 Wix Team

      Replied by shayb7 June 10, 2013

      Hey,

      I have restored your site to version 35, it seems to have all the content you have mentioned. If you are still having issues  please don't hesitate to contact us.

  • LillySkokBunch

    Replied by LillySkokBunch May 7, 2013

    Nat - I am really struggling with this restore.

    I got the email that says our site was restored to #45.

    But, what do I do???

    I clicked the hyperlink to #45, it didn't go anywhere.

    I clicked the 'revert' hyperlink, and it didn't go anywhere.

    i've gone to our home page on wix, the incorrect single home page version is there, not the original multiple tabs.

    I need a clearer explanation of how to restore the site.

    Thank you so much for your CONTINUED patience and understanding!!

    Thank you!!

    www.HelpingHandsClinic.org

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