Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
  • nightdayanimation

    Main Category : Domains, Emails and My Account

    Sub Category : Other

    Ticket # : 640411403

    Ticket Status : Closed - User did not react

    I have a website which was developped by a professional designer using the Wix platform (nightdayanimation.it) and which has its domain and separate hosting.

    To be able to apply my own changes to my website, I have asked the designer to make me administrator too so that I can log in, into Wix and change things around.

    However when I log in into Wix, the website I am allowed to work on, it is not exactly the same as the one I have currently online and furthermore when I apply changes to it, it appears I am publishing under a wix subdomain rather than my own full website. (http://i66658.wix.com/nighdayanimation)

    How is that possible and what can I do to have full access to my original website via Wix and make the changes I want to make? Please help!

Replies(3 replies total)

Show my replies first
  • Itamar Wix Team

    Replied by Itamar October 8, 2012

    If your designer will cancel the premium upgrade, then the website will be accesible via this URL: http://i66658.wix.com/nighdayanimation

    In order to cancel the premium package please use the "Manage Premium" via "My Account". You can find more information here

    In order to transfer the document to your account:

    Please log in to Wix.com and then click on this link.

    For more information about Transferring Sites, please click here.

    Itamar, Wix team
  • nightdayanimation

    Replied by nightdayanimation October 8, 2012

    Hello Leah, thanks for reply.

    I am not sure my designer has a premium upgrade. If he does, and he does cancel it, would that mean that I would also loose my website and all its content? If not, then what are the steps my designer should do to cancel the premium upgrade and reinstate it under my name/account?

    I am looking forward to hearing from you.


  • Leah Wix Team

    Replied by Leah October 8, 2012

    Hey i66658,


    There is no option to have two accounts editing the same website. If you wish to edit the website, you will need to have the same administrator privileges as the designer.


    It is possible to transfer a website from one account to another, but not a premium upgrade. You will need to cancel the premium upgrade and create a new one in the new account, or be able to access the designer's account.


    I hope this helps! Please let us know if you have any further questions.



    Sincerely, Leah Wix Support

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply