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By nightdayanimation October 8, 2012
Locked by moderator
Main Category : Domains, Emails and My Account
Sub Category : Other
Ticket # : 640411403
Ticket Status : Closed - User did not react
I have a website which was developped by a professional designer using the Wix platform (nightdayanimation.it) and which has its domain and separate hosting.
To be able to apply my own changes to my website, I have asked the designer to make me administrator too so that I can log in, into Wix and change things around.
However when I log in into Wix, the website I am allowed to work on, it is not exactly the same as the one I have currently online and furthermore when I apply changes to it, it appears I am publishing under a wix subdomain rather than my own full website. (http://i66658.wix.com/nighdayanimation)
How is that possible and what can I do to have full access to my original website via Wix and make the changes I want to make? Please help!
Replies(3 replies total)
Replied by Itamar October 8, 2012
If your designer will cancel the premium upgrade, then the website will be accesible via this URL: http://i66658.wix.com/nighdayanimation
In order to cancel the premium package please use the "Manage Premium" via "My Account". You can find more information here
In order to transfer the document to your account:
Please log in to Wix.com and then click on this link.
For more information about Transferring Sites, please click here.Itamar, Wix team
Replied by nightdayanimation October 8, 2012
Hello Leah, thanks for reply.
I am not sure my designer has a premium upgrade. If he does, and he does cancel it, would that mean that I would also loose my website and all its content? If not, then what are the steps my designer should do to cancel the premium upgrade and reinstate it under my name/account?
I am looking forward to hearing from you.
Replied by Leah October 8, 2012
There is no option to have two accounts editing the same website. If you wish to edit the website, you will need to have the same administrator privileges as the designer.
It is possible to transfer a website from one account to another, but not a premium upgrade. You will need to cancel the premium upgrade and create a new one in the new account, or be able to access the designer's account.
I hope this helps! Please let us know if you have any further questions.Sincerely, Leah Wix Support