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  • redcath

    I can't access my account

    By redcath January 24, 2013

    Locked by moderator

    Main Category : Domains, Emails and My Account

    Sub Category : My Account

    Ticket # : 676825829

    Ticket Status : Closed

    Hi, this is the second time in 1 month I have this problem. I can't access my website to edit it. I have tried all the steps to fix it myself. Last time the problem seemed to have been resolved by wix team.

    See below what I have checked already and the attached pic of the problem. Thank you

    - I tried to get in my site to edit it by login in directly from wix.com. When I sign in, I get a page with choices in my account but I don't see the usual document of my account where I can click Edit.

    - I checked from a different browser, my website is updated at it's last version.

    - I checked all the block pop-ups menu, cleared my browser's cache and I still can't access my website to edit it.

    - Unfortunately I don't have access to another computer.

     

     

Replies(1 replies total)

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  • Gleb

    Replied by Gleb January 24, 2013

    I noticed that you have posted multiple questions on the forum. To receive a more accurate response

    and to avoid any confusion with overlapping material, please post your question only once.

    Let's continue the correspondence here.

     

    Gleb, Wix Support

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