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  • kristinapoldots

    How to delete free wix website

    By kristinapoldots March 14, 2012

    Locked by moderator

    Main Category : Domains, Emails and My Account

    Sub Category : My Account

    Ticket # : 926542559

    Ticket Status : Closed - User did not react

    I didn't find an answer for how do delete a free wix website. All I got is hover a cursor over it and click delete, but I get hthis option when I do that:

    Are you sure you want to delete this website?

    If so, please first click the Manage Premium button below and cancel or transfer your premium upgrade to a different Wix website.

    Keep site/Manage Premium

     

    But I don't have premium, so is there any way to delete it?


    Regards

    Kristina

     

Replies(3 replies total)

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  • Uma - Wix Team Wix Team

    Replied by Uma - Wix Team March 15, 2012

    @ kristinapoldots,

    Please try the following:

    While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

    Please clear your browser's cache. You can find step by step instructions here .

    To clear the flash cookies, please log out of your account, go here and click on "Delete all sites".

     

    After that go to your My Account > roll over the site and click Delete.

     

    If the problem persists please send us a screenshot to illustrate the issue. Click here to find out how to take a screenshot.

  • kristinapoldots

    Replied by kristinapoldots March 15, 2012

    I have no other accounts where I would have Premium. This is another problem with me, not being able to get Upgrade, but i posted  this question to another topic.

    The url I'd like to delete is: http://www.wix.com/kristinapoldots/portfolio (I was just trying out the design, don't really need it)

     

    Thanks

    Kristina

  • Uma - Wix Team Wix Team

    Replied by Uma - Wix Team March 15, 2012

    Hi kristinapoldots,

    I have just checked your account registered with the username: kristinapoldots and email: kristina.poldots@gmail.com. There is no premium package on this account and therefore there shouldn't be any problems deleting your free site.

    Do you have by any chance another account on wix.com where you have purchased a wix premium package? If so, while deleting your site please make sure, you are in the right account. 

    If not, please send us a name/url of the site you want to delete.

    Thanks,

    Uma-Wix Team

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