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How do I change my Wix Account Details?

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Topic by Wix Knowledgebase 2011-02-01 08:23:08.0

Category: Domain and My Account

Subcategory: My Account

Ticket ID: 0

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    Wix Team

    Reply by Nicole Wix team 2011-02-01 08:23:08.0

    Please go to "My Account" -> click on the "Settings" icon (next to the "Manage Premium" button) -> change your e-mail.
    You can also change your user name and password there.
    For more information click here.

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  • Wix Team

    Reply by Nicole Wix team 2011-02-01 08:23:08.0

    Please go to "My Account" -> click on the "Settings" icon (next to the "Manage Premium" button) -> change your e-mail.
    You can also change your user name and password there.
    For more information click here.

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  • Wix Team

    Reply by DanceFactory 2011-06-21 11:00:07.0

    I've tried several times to change my credit card information and the website is not allowing it. Is there a secret handshake that I should know about? Thanks for your help.
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  • Wix Team

    Reply by Agustin 2011-06-21 12:05:38.0

    Please do the following and try again:

     

    Please make sure you have downloaded the newest version of Flash.  You can check your Flash Player version at: http://www.adobe.com/software/flash/about/
     
    Also, please click on the following link and click on "Delete all sites":
    http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html#117717 and
     
    Then clear your browser's cache. You can find step by step instructions here: http://support.wix.com/index.php/Popupblocker#Clear_Browser.27s_Cache
     
    If the problem persists please do not hesitate to contact us again.  Please include the steps you are taking and when you get the error.   Please also provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
     
    -Agustin WIX SF
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  • Wix Team

    Reply by Charlie 2011-06-21 12:09:32.0

    Hi DanceFactory,

     

    There is no secret handshake needed!

     

    You can change your credit card number, billing name and billing address simply by entering our "manage premium" system via "my account". 

    You can find more information here .

     

    Here is a screenshot of your "manage premium" and where you can find the update button.

    http://screencast.com/t/kUh3FJTc1hj

     

    Hope this helps!

    - Charlie K.
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  • Wix Team

    Reply by Adam F 2011-07-26 15:57:30.0

     

    In order to change the name of your Wix creation, please click on "file"->"save as" -> name the website however you want.

    Then you'll find two identical websites in your account, delete the spare one (if you want) and you're done!
    If you have a premium document that needs to be transferred from the "old" website to the "new" one, simply go to the "manage premium" button on the "my account" page and choose the document that should be premium.

     

    Adam, Wix team
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  • Wix Team

    Reply by diane4you 2011-07-28 00:25:15.0

    after upgreiting,the persons ho have the old adress,how they will finde me?

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  • Wix Team

    Reply by Michael 2011-07-29 02:06:27.0

    Your current free Wix address stays active after you upgrade.

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  • Wix Team

    Reply by sugarplumsewing 2011-08-18 21:51:14.0

    I have tried what you said to do but my site address is still showing up as www.wix.com/sugarplumdesigns/wwwwixcomsugarplumsewing. this seems wrong to me. plus its so long that you can't put it on a business card, or even say the whole thing in one breath. please help me.

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  • Wix Team

    Reply by Michael 2011-08-19 06:15:41.0

    You can change the name of your document.

     

    To change the name of your Wix creation, click File, then click Save As. Type in the new name.

    In your account, there will now be two identical websites. You can delete the spare one (or keep it as a back-up).

    If you have a premium upgrade that needs to be transferred to the new site, log into wix.com and go to the My Account tab. Under the My Account tab, click Manage Premium. Once there, click Assign under your premium package and choose the new document.

    For more detailed instructions with screenshots click here.

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  • Wix Team

    Reply by MKpics 2011-08-24 06:28:17.0

    HI there, I changed my user name, but I would like to change it back as it was before, but it doesn't allow me to do that (username already exist) Is there a way to do that? Regards Martin.

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  • Wix Team

    Reply by Yelly 2011-08-24 07:00:10.0

    Hi @MKubove,

    Please note that you cannot change your username to one that you have previously used .

    For more information click here.
    You can find a video tutorial here.

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  • Wix Team

    Reply by jcsegarra 2011-08-25 10:43:19.0

    how do i change my site name? i dont seem to see a setting for that. 

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  • Wix Team

    Reply by jcsegarra 2011-08-25 10:46:34.0

    Michaal, i believe your reply answered my question!

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  • Wix Team

    Reply by jamsadeghi 2011-09-06 08:05:52.0

    Dear Sir/Madam,

    I have recently upgraded to a wix premium account, but the text that appears in the tab of my website next to my favicon it not what I would like it to be: "wix.com etc etc etc created by etc etc etc based on etc etc".

    I would like to change this text entirely to the name of my domain, i.e. just have one word there. I have tried following the instructions in the above posts as to the "save-as" method of renaming the actual page and then changing my accout details through the "settings" tab of the "my account" section, however neither of these changes seem to be reflected in my website and the same old text keeps appearing next to the favicon.

    Is there a further step that I need to perform to make the changes activate?

    Kind Regards

    JS

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  • Wix Team

    Reply by Agustin 2011-09-06 11:29:27.0

    @jamsadeghi

    To change your website's tags, title, and description, open your Wix in the Editor and click Settings. In Settings, click the SEO tab and fill in the SEO fields: Site Title, Description and  Keywords. Once you have changed your title, keywords, and description be sure to hit Save.

    For more detailed instructions with screenshots, please follow this link.

    -Agustin WIX SF
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  • Wix Team

    Reply by jrhphotographyuk 2011-09-06 12:23:30.0

    when I got onto my site it says "created by wastedweekender" which is a name I no longer need-how do I change this?

    Thanks!

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  • Wix Team

    Reply by Agustin 2011-09-06 12:48:44.0

    @jrhphotographyuk

    To change your website's tags, title, and description, open your Wix in the Editor and click Settings. In Settings, click the SEO tab and fill in the SEO fields: Site Title, Description and  Keywords. Once you have changed your title, keywords, and description be sure to hit Save.

    For more detailed instructions with screenshots, please follow this link.

    -Agustin WIX SF
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  • Wix Team

    Reply by earn20 2011-09-17 12:39:30.0

    I need to reverse my account name (and url path) back to a previous name I used. Wix says

    that user name already exists. Can wix allow reversing back to a previous name please? Or

    that previous name would be wasted! Thanks so much!

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  • Wix Team

    Reply by Michael 2011-09-17 14:23:54.0

    Unfortunately, it is not possible to change your user name to a previously used one.

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  • Wix Team

    Reply by hanna604 2011-10-19 13:30:39.0

    thrre is judgement to help mi, it's inaf

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