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At Advanced Communications, our state-of-the-art U.L. Emergency Communications Center (ECC) and Emergency Operations Center (EOC) is the heartbeat that supports everything we do and every service we provide. With our 911 / EMT certified, experienced and dedicated team of professionals operating 24 hours a day, 365 days a year; Advanced Communications has one of the highest ranking Telecommunications Centers in the industry. Our state-of-the-art facility has multiple backup systems that possess the latest in Telecommunication Technology.
We work around the clock to make our Operation Center the pride of the industry. We care about what we do, the people we help and the many lives we protect each and every day.
It is important for us to do the best job possible. Thats why our Operations Center team is made up of employees who have worked at Advanced Communications for many years. Each operator has earned Training and Certification. We truly care about doing the best job possible in helping people when they really need us most. It makes us feel good to know we are making a difference.
Our NEW MEDICAL System
Our NEW SECURITY System
REQUEST more information on
Products & Services
$33.00 /month ( Free Equipment)
Security Alarm System
FREE Kit includes:
1 Digital Keypad with Master Control Panel
3 Door Contacts
1 Pet Immune Motion or Glass Break Sensor
1 Interior Siren
1 Battery Back-up
Yard Sign
Window Decals
NO PHONE LINE REQUIRED!
WHO WE ARE
Advanced Communications is an Alarm company that specializes in Emergency Operations and communications, controls and system design and planning. we are providers in Alarm systems, Emergency Telecommunications Service, Support Services, Alarm Monitoring, and 911 Communications Management. We provide consulting services and are available to come on-site to provide the services we offer.
SYSTEM DESIGN & PLANNING
It is our duty to protect asset and save lives in your community. We provide system design and planning for all types of protection including Fire, Medical and Security.
DISPATCHING SERVICES
Whether dispatching our Alarm Tech, or an Alarm Tech or vendor outside of Advanced Communications, our EOC staff makes all necessary calls to alarm technicians and alarm vendors for repairs, inspections or general service calls. Just call our main number and we'll take care of call handling and dispatching. "One Call Does All" with Advanced Communications.
EMERGENCY TELECOMMUNICATIONS
We contract with Government agencies and private firms of large and small. Our primary service is safety; we provide services in 911 call-taking and dispatching and emergency after-hour calls for those in need.
We are available 24 Hours a day - Everyday.
EMERGENCY COMMUNICATION CENTER (ECC)
Our Emergency Communications Center (ECC) is staffed with professional alarm dispatchers and operators. This is the Center for Central Alarm Monitoring (Central Station) where alarm signals are processed and dispatched.
EMERGENCY OPERATIONS CENTER (EOC)
Our Emergency Operations Center (EOC) is staffed with Emergency Specialists and Direct Care Specialists. It is the support center of our company where Data is processed and telecommunications support services are provided. Alarm equipment and Technical support assistance are also available in our EOC. In the event of a disaster, our Emergency Specialists can assist you with making phone calls, dispatching additional resources such as Emergency Crew, Logistics for Transportation and Temporarying housing and food. Count on us to assist you with any Disaster support needs!
BUSINESS OFFICE
Our business office is where you will find our Billing, Accounts Payable and Receivable specialists, and Sales and Marketing Team.
Our mission is to be the best. By "the best", we mean a company that supplies quality products and outstanding service to our customers. In addition, we are committed to being outstanding citizens and creating an environment for our employees that makes Advanced Communications an exceptional place to work. We will conduct our business with the highest ethical standards and believe the following values are fundamental to our success:
People make the difference. It is important that we attract, motivate, and retain the most talented people in customer service; promote mutual trust and respect for each other; practice open and timely two-way communication with the expectation and confidence that well-informed people will do the right thing; keep an open mind to new ideas and encourage innovation and risk-taking, with the knowledge that sometimes we fail; and provide opportunity for all employees to develop their potential and make the best use of their abilities.
Quality is essential. This requires that we deliver excellent service that directly addresses our customers' needs; maintain an open dialogue with our customers and incorporate their suggestions and desires into our future service; remain on the cutting edge of technology and continue to provide new and innovative solutions to our customers' present and future needs; make product and service quality the responsibility of every employee, and take pride in all the products and services we provide.
Excellence must be a way of life. This demands that we maintain a dynamic, growth-oriented environment that promotes teamwork and encourages individual initiative; provides leadership and a compensation structure that rewards excellent performance; pursue functional excellence as an integral part of our total business performance; and set priorities and execute plans consistent with our strategic objectives.
WE BELIEVE THAT IF WE LIVE BY THESE VALUES, ADVANCED COMMUNICATIONS WILL BECOME KNOWN AS A PREMIER, RAPIDLY—GROWING COMPANY THAT PROVIDES SUPERIOR SERVICE.
Our Commitment
Our number one commitment at Advanced Communications is Customer Service. We guarantee an affordable service, the best and friendliest, accurate and professional operators around. Thats what Advanced Communications is all about!
Quality Service
Because quality service and professionalism that is demonstrated by our expert staff, we realize that our customer service agents are the first impression clients get of your company. As such, we thoroughly train and monitor our staff to meet the needs of your specific business, transforming the telephone into a powerful customer service and sales tool.
Operator Training
At Advanced Communications, each employee begins with an extensive training program on a Computer Simulator. It enables the operator to listen and type messages using a computer. They are then trained on answering clients telephones before they are released. They are trained to be the best, friendliest, accurate and professional operators around - an outstanding service with personal care.
Customers may use this form to create a case for a variety of reasons, including:
* Technical Support
* Billing Issues
* Feedback on questions, problems or concerns
All cases are immediately reviewed by 24 hour operators.
If your case is not an emergency, your case will be forwarded to the proper department who will contact you on the next business day.
EMERGENCY CASES WILL BE SENT TO AN ON-CALL TECHNICIAN WHO WILL CONTACT YOU AS QUICKLY AS POSSIBLE.
Alarm
Systems
Monitoring
Service
Community
Central
Station
Advanced Communications offers an affordable service to Communities like yours. Your community is unique, therefore, let us design a service plan, just for you. Our Central Station monitors signals from your system, which includes Medical Pendants, Pull cords, Smoke Detectors or any other equipped RF (wireless) device. We can also monitor Fire Panels, Elevators and be your personal Telephone Answering Service (TAS). We want to be your one-stop communications service and offer you close personal attention. We have saved so much in the senior communities budget - and we are proud of that!
Resident Independency
Advanced Communications is a premier 911 Telecommunications company. Our Alarm Portfolio is highly detailed and ensures accuracy of account data detail and false alarm management. A majority of our clients are of 55 years or greater and who live independently in their own home or community.
Advanced Communications takes our service and the industry to the next level by assessing and analyzing alarm reporting to identify those subscribers competency. We become mandated reporters and analysis with the data we collect from those who use our services to ensure that our subscribers have the best care possible and are getting any additional help they may need.
Your Equipment
If you already have a Medical Alert System (MAS) or Emergency Call System (E-Call) in your community, Advanced Communications can help switch or convert your system to our Central Station. If you do not have a call system, we are pleased to provide you the best and affordable system through a company outside of Advanced Communications. Any technical difficulties you may have, we will find the problem or contact information you may need.
We are more than just an Alarm Monitoring Company!
Advanced Communications is a premier Medical Telecommunications and alarm monitoring company. Our Alarm Portfolio is highly detailed and ensures accuracy of account data-detail and false alarm management. A majority of our clients are of 55 years or greater and who live independently in their own home or community.
The concept of Monitoring a security system (also referred to in the industry as an alarm panel) is installed in a building (residential or business). Upon a triggering event (like a break in, hold up, panic, medical or fire), the panel seizes the phone line (some panels use internet, cellular, or radio transmissions) and calls the alarm company, Advanced Communications (also known as a Central Station). The panel sends data over the phone line (like a fax) and is received and acknowledged by a hardware device called a receiver. The receiver sends the alarm information to the Monitoring Dispatchers computer where it is interpreted, processed and presented to a dispatcher for action. In the case of a break in, hold up, medical or fire emergency the dispatcher may attempt verification of the event by calling the premises (also known as a subscriber or customer) or will dispatch the police depending on the procedures followed at the central station or the instructions given by the resident or business. Dispatchers can also send medical help, fire personnel, service and maintenance personnel and can notify the subscribers designated people on a call lost (responsible parties) upon unauthorized entry into a building within a specified time frame (also known as time schedules or open/close times).
Residential
Commerical
A variety of alarm systems are available through Advanced Communications Product and Service Department. Please call our Service division for more information on products.
* Medical Alarm
* Security & Burglary
* Fire Alarm
* Smoke Detection
Call today for more information about our products and services:
1-866-442-5050
MEDICAL SYSTEM
SECURITY SYSTEM
More information coming soon!
Please check back!
Our alarm monitoring station is in full operations 24 Hours a day - Everyday. Our dispatchers are at first alert and take every call to top priority and follows through the call until help arrives. Rather Medical, Burglary or Fire, our dispatchers are trained in 911 Dispatching.
Advanced Communications uses the most modern computer and telecommunication technology in combination with highly trained operators to respond to electronic signals originating from customer security systems installed in your home or business.
Alarm signals from customer systems originate from sensors located on the premises: medical devices, smoke detectors, motion detectors, glass break detectors, and door & window contacts. The security system then automatically initiates communication with the Central Station, either through the normal telephone system or by radio transmission. Some security systems use both.
At the Central Station, the alarm signals are received through a fiber optic telephone network or a radio network. These signals are then processed by special equipment that converts the alarm signals into a standard computer format for further processing.
After initial processing by computer, all information about the customer and the current alarm signal is automatically sent to trained operator for further action. Although computers are important, the human element is vital in providing Advanced Communications customers with the best possible service. That special touch of a caring operator can make all the difference in re-assuring a frightened customer.
Central Stations play a crucial role in any life and safety program. Unmonitored alarm systems cannot provide you with protection you need.
Most commercial burglaries occur when the premises are closed, and most residential burglaries occur when you're away during daylight hours. When your alarm is monitored by a Central Station, you are assured of around-the-clock protection and the rapid dispatch of emergency services at all times.
When an alarm event occurs, your control panel dials the telephone number of our Central Station and transmits digital signals identifying your systems account and the alarm condition. Trained operators monitor your system 24 hours a day, record any signals, and take appropriate action.
Why pay more for a receptionist, when theres Advanced Communications?
Managing communications is crucial. If your callers cant reach you they turn else where. Fortunately, with Advanced Communications you'll never have to miss a phone call again.
We'll answer your calls when you decide. To run an errand, after business hours, or twenty-four hours a day. At Advanced Communications we operate 24 hours a day, every day. At our communication center, you will have friendly agents who are accurate and professional.
In todays hi-tech environment, the right business person knows people want to speak with people, not those annoying answering machines. Thats when they turn somewhere else. When you are away, your clients, customers, patients or callers can reach a Real Person who answer your calls, the way you want them answered.
Answering Service to the next level
Advanced Communications takes Telephone Answering Service to the next level. We have developed a remarkable service with our professionally trained agents. We provide personal and personable operators to your phones and business.
We do this by creating a client to agent ratio. We assign an agent who will familiarize themselves with your business and answer your phones the way you want them answered, whenever you want. That agent becomes your dedicated agent, tailoring our service to your specific needs.
" At Advanced Communications, Your business is more than an account, and our Agents are more than operators."
Monitoring & Dispatch
At our emergency call center, just like our alarm monitoring center, the elevator phone in your building will be monitored by Advanced Communications Emergency Dispatchers who are skilled at handling emergency situations. When the call button or phone is picked up by an elevator user in need of help, the information will Instantly display the exact location of your elevator and location on the dispatchers screen. The dispatcher will give any instructions necessary, dispatch maintenance or the fire department for rescue assistance.
It's The Law
The Americans with Disabilities Act (ADA 4.10.14) and ASME A17.1, A17.1a, A17.3 and IBC all require a two-way voice emergency communications system in most elevators. In addition these systems must be answered by a 24-hours a day at a location capable of dispatching help.
TELEPHONE: 1-866-442-5050
FAX: 1-888-848-8361
BILLING PO Box 6229
ADDRESS: Columbus, OH. 43206
E-MAIL: mail_MyAdvancedComm.com
CHAT with a
LIVE agent
[1] Information About our Customers
ADVANCED COMMUNICATIONS strongly believes in protecting the confidentiality and security of the information that we collect about our customers. This notice describes our privacy policy and describes how we treat the information we receive about our customers.
Why We Collect And How We Use Information: We collect and use information with respect to the extension of credit and other business relationships involving you. These business purposes include evaluating a request for the extension of credit, the request for doing business with us involving products or services, administering our products or services and processing transactions requested by you. We may also use the information to offer you other products or services we provide, and to generally evaluate our business relations with you.
Why We Collect Information: We get most information directly from you. The information that you give us applying for credit or making purchases generally provides the information we need. If we need to verify information or need additional information, we may obtain information from third parties such as mercantile commercial credit reporting agencies (if appropriate), consumer credit reporting agencies and other sources permitted by the Fair Credit Reporting Act. Information collected may relate to your finances, business activities, credit history and other financial characteristics as well as transactions with us or with others, including our affiliates.
How We Protect Information: We treat information in a confidential manner. Our employees are required to protect confidentiality of information. Employees may access information only when there is an appropriate reason to do so, such as to administer or offer our products or services, including the extension of credit to you. We also maintain physical, electronic and procedural safeguards to protect information; these safeguards comply with applicable laws. Employees are required to comply with our established policies.
Information Disclosure: We may disclose any information when we believe it is necessary for the conduct of our business, or where disclosure is required by law. For example, information may be disclosed to others to enable them to provide business services for us, such as helping us to evaluate requests for credit extension by you, performing general administrative activities for us and assisting us in processing a transaction requested by you. Information may also be disclosed for auditor research purposes, or to law enforcement or regulatory agencies, for example, to help us to prevent fraud. Information may be disclosed to affiliates, as well as to others that are outside of ADVANCED COMMUNICATIONS. such as companies that process data for us, companies that provide general administrative services for us, commercial credit reporting agencies, and (if appropriate) consumer reporting agencies. We may make other disclosures of information as permitted by law. Information may also be shared with affiliates so that they may offer you products or services consistent with your business needs.
Access To And Collection of Information: Generally, upon your written request, we will make available information for your review. Information collected in connection with, or in anticipation of, any claim or legal proceeding will not be made available. If you notify us that the information is incorrect, we will review it. If we agree, we will correct our records, If you do not agree, you may submit a short statement of dispute, which we will include in any further information.
Consumer Credit Information: You have the right to prohibit information contained in any file with a credit reporting agency from being used in any credit or insurance transaction that you did not initiate. To exercise that right, you may write to the following credit bureaus: Experian Credit Marketing, P.O. Box 919, Allen, Texas 75013; Equifax Options, P.O. Box 740123, Atlanta, Georgia 30374-0123; and Trans Union Name Removal Opt-Out Request, P.O. Box 97328, Jackson Mississippi 39288. This only applies to consumer credit information as defined in the Fair Credit Reporting Act.
[2] Information Collected while Serving our Customers
Why We Collect Information: Information is collected for Security, Training, and Verification purposes.
How We Collect Information: All calls are recorded, and information taken during the course of phone calls directed to our customers is collected in a computerized system for ready access in order to relay the message content to our customers, according to their chosen procedure.
How We Use Information: Message content is used solely for the purpose of relaying messages to our subscribers. No employee of Advanced Communications is authorized to use any of the information for any other purpose. Call recordings are used to verify the content of calls in case there is any question regarding what was said, or what information was transmitted by the caller for relay to our customer. We further use the recordings internally to screen for quality control issues, to assure that our staff members are doing a thorough job, with courtesy and professionalism. They can be used to determine the attitude of the caller and the Telephone Secretary, as protection in cases of alleged abuse or lack of professionalism.
How We Protect Information: All recordings are under the control of Supervisory Staff and Management at all times. No access by the general public is allowed for any reason, including business entities which may have a business relationship with Advanced Communications.
Information Disclosure: Information and access to recordings is available only to authorized Advanced Communications employees in the course of valid business purposes. Access is denied for personal or non-business purposes. Access by police or other investigative authorities is available ONLY by valid court order, with written and properly-executed documentation.
Access To Information: Customers my have access to recordings only from their own account, for valid business purposes, such as verification of the content of a call, the attitude of a caller, or the performance of a Advanced Communications staff member. Copies of printed message files or recordings my incur a fee for research or copying, including supplies, media and postage/handling. Advanced Communications reserves the right to require written authorization for this service. Advanced Communications respects the privacy of both our Subscribers and their Customers or Clients. Our professional Telephone Secretaries and support staff are screened and trained to uphold the highest levels of confidentiality. All messages and transactions are secured, and accessible only by authorized personnel. Advanced Communications uses a standard Business Associate Agreement to define the responsibilities of all parties involved in message processing. A copy of this Business Associate Agreement can be provided upon request.
Questions can be directed to our Business office at 1-866-442-5050
Why pay for a Secretary or Office Assistant when theres Advanced Communications?
Let us handle all of your receptionist and secretary needs just as we would be in your office. We will answer your calls on our VoIP telephone system which can also be installed in your office for direct connect. Let us answer your calls during regular office hours and/or after hours as well. We will meet and greet your customers or be available via phone. Here are other duties our associates will handle for you, at a low monthly cost which will save you more than half the payroll you will spend on an Office Assistant.
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Our Office Concierge Service is a leading independent provider of Receptionist Management Services. Our Concierge staff delivers an unsurpassed visitor experience to office buildings – a seamless service that is supported by a team of highly trained, motivated and professionally managed individuals.
Our dynamic Reception Management Service primarily focuses on Reception, Clerical, Meet and Greet, Meeting Room Management, Switchboard, Corporate Help Desk and On-site contact for management companies and owners – together with the provision of a range of Concierge Services.
In discussion with our Clients we seek to tailor these core services to their specific requirements reflecting not only the style in which they are to be delivered, but also introducing imagination and originality to the service delivery process.
Be it the organization of our personnel or the in house building management team, or the simple task of booking a taxi – our Office Concierge will step up to the mark.
• Virtual Office Assistant
• Telephone Answering
• Making/Returning Phone Calls
• Appointment / Scheduling
• Data Entry
• Script messaging
• Order Entry
• Payroll processing
• Billing
• Accounts Payable / Receivable and Reporting
• Typing reports
• Mailings
REQUEST INFO
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Telephone
Answering
Virtual
Assistant
Office
Concierge
$29.99 /month (Free Equipment)
MediPendant
Our medical alarm product is the best in the industry. It is the only Medical Alarm system that will keep the customer connected with our EMT operators no matter where they go. Other systems require you to be near the speaker box to talk to the operator. With our MediPendant, your two-way speaker is built right into your pendant and has 300 more feet range than other systems.
Most accidents happen outside of the home, or in the bathroom. If you need help, other systems will not hear you. We will with MediPendant! And unlike other programs, our operators are EMT certified and stay on the phone with you until help arrives!
We understand that not all call for help require an ambulance. If you dont want an ambulance and just need help, push your button and we will contact your emergent contacts that you listed on your account.
This system isnt only for Medical purposes. Have a peace of mind by knowing we are here to help in any way. If you need police assistance, we will contact the proper authorities - and we can hear everything that is going on through your pendant.
False alarms and unnecessary Police/Fire/EMS dispatches cost money and ties up local emergency resources. We do everything to prevent false alarms.
