About 
Disruptive Innovation
# 1 Retail Clinic Consulting Firm
Rx for Success
WINNER!
Wealth
Manager
of the Year
About
Clinicians Consulting (CC) is an Indiana limited liability company headquartered in Fort Wayne, IN as a consulting company serving the CCI. Clinicians Consulting has been in the business of providing similar services since 2003 and has consulted with and helped build convenience clinics in more than a dozen states. Our unique delivery system captured national attention and has been featured in The NY Times & FOX 24 Hour News. The convenience clinic concept has also been featured in Forbes, Kipplingers, Smart Money, Time, The Today Show, USA Today, The Wall Street Journal, CNN, and multiple medical journals.
Services 
The Retail Clinic Experts
Services
PROUDLY SERVING CLIENTS SINCE 2003
The need for accessible, affordable, quality health care in the United States has never been greater. In response to this need, convenient care clinics are being launched across the country to help provide care to meet the basic health needs of the public. These health care clinics, based nearby or inside retail stores and pharmacies, and are staffed by nurse practitioners (NPs) and physician’s assistants (PAs). Health care driven by the needs of the patient is at the heart and soul of the Retail Clinic Industry (RCI). The retail clinics have been called a “disruptive innovation” because they are consumer-driven and they serve as a response to many health care patients who are unhappy with the current conventional health care delivery system – a system that is challenged to provide access to basic health care services when people need it the most.
Feasibility Analysis
A feasibility analysis is a preliminary study undertaken before the real work of a project starts to ascertain the likelihood of the project’s success. Unfortunately, the success rates for small business are quite low. Depending on which statistics you believe, the chances of a new business surviving for 5 years are between 30 and 50 percent. As an entrepreneur, you can greatly increase your chances for success by analyzing your marketplace before beginning.There are several aspects of a feasibility analysis we can perform including:Demographic analysisThe demographic analysis consists of a review of the census, economy, ethnicity, education, and employment of your prospective market. The information is useful in the determination of clinic viability. The information also assists in finding an ideal location for a clinic.Legal feasibilityWe will evaluate local laws and regulations on nurse practitioner (NP) and physician assistant (PA) practice. The regulations placed on NP/PA practice varies among states which is pivotal on the success of convenience clinics mainly staffed by such professionals. Economic feasibilityThe local economy, insurance market, and personal financial situation are important indicators for the success of a new convenience clinic. CC will both gather and analyze this data. CC will also provide a basic example proforma including potential sales revenues, fixed and variable costs, and break-even figures.Market assessmentThe market assessment consists of reviewing existing and potential competitors and performing an assessment of need for a convenience clinic. The market assessment is best performed with a visit by CC to your intended market area. Assessing the market size for a convenience clinic is tricky but a critical part of a feasibility analysis. For a clinic to work, you must have enough customers willing to spend money on your service to provide sales revenues that cover your expenses and, hopefully, earns you a profit. Fortunately, convenience clinics bring true value to the healthcare arena previously not seen and this increases their competitive advantage when compared to existing services. In performing a feasibility assessment it is our intention to assist you in making an informed choice about whether or not a convenience clinic is still attractive and practical for you.
Business Planning
CC offers a strategic planning process which will assist in launching your project forward. This program can be accomplished in a relatively short period of time. We will spend several hours together in person or over the phone facilitating your plan. CC will then provide additional material including but not limited to an example business plan for your convenience clinic operation. Identify your personal and business goals Initiate a business plan Initiate the early stages of a marketing plan Initiate the early stages of a technology plan Define key performance indicators Discuss the convenience clinic market & business concept Explore areas where CC can support/assist your company Help manage your own time to provide strategic directions & leadership CC offers a complete solution for building, developing and operating Convenience Clinics through their complete turnkey, 12-step Development System. This System is the most comprehensive franchise development system in the industry. It is comprised of the following: 1. Complete Design and Lay-out2. Local & national Roll-out Program3. Marketing and Public Relations Program4. Recruitment Program5. Project Management6. Real Estate7. Architecture8. Construction and Construction Management9. Two-phased Training Program10. On-going Operations Program11. Accounts Receivable Management12. Technology – Website – Intranet Complete Design and Lay-out CC provides complete design and layout of each CC clinic to maximize the efficiencies of the concept. This includes developing a floor plan, complete rendering package and color boards for all finishes selected. CC provides a list of necessary medical and office supplies and will provide quote from several vendors.Roll-Out The CC development program is designed to brand and rollout the concept on a multi-unit level. To accomplish this we will use coordinated efforts with our Sales, Real Estate, Project Management, Construction, Marketing, Training, Operations and Public Relations Departments. The expansion program includes market penetration and saturation through public relations, web site advertising, and real estate development. National Marketing and Public Relations Program CC provides a complete national marketing and public relations program to insure the national rollout program is maximized. The program begins 3-4 weeks prior to a new clinic opening and includes on-going marketing support through operations. The program is a combination of local store marketing, national marketing/advertising, and public relations. Additionally, special attention is paid to in-store marketing programs geared at building frequency with the existing customer base. Recruitment Program CC has developed a nationwide placement firm dedicated to advancing the quality of healthcare within the United States by providing convenience clinic systems with superior customer service. We emphasize a strategic fit between client and candidate by instilling a high level of integrity into every relationship and transaction. Searching for an addition to your staff or looking to expand your line of products and services can be stressful. We understand the commitment you have made to ensure the quality of life for your patients and the responsibilities therein to your community. We offer services to NP/PA candidates and employers who are looking for the "right fit." Finding time to search and having access to the technology needed to locate candidates and career choices is sometimes nearly impossible. We have pooled the necessary resources needed to match candidates with clients. We, at CC, use the latest techniques in healthcare recruitment and placement available leaving you to do what you do best, treat patients. Project ManagementAs part of our “Turn-Key” 17-Step Project Management Program, the project management team will manage all phases of the development and provide a seamless flow including the following: 1. Real Estate (site selection, lease negotiation, corporate leases)2. Architecture ( Design and Layout)3. Online operational plans4. Schedules5. Budgets6. Equipment specifications and procurement7. Bidding templates8. Hiring plans (work shops)9. Construction plans10. Construction management11. Account Receivable Management12. Supply procurement and distribution13. Corporate training14. In-store training15. Store set-up16. Grand opening17. On-going operational support Our project management team is there throughout the process to keep the client informed every step of the way. Real Estate CC’s real estate department will supply a complete analysis of all potential sites to be considered in the national rollout. The real estate department will use a stringent site selection analysis for all potential sites and develop and implement a rigorous concept-centric real estate market analysis and site analysis process for all future Convenience Clinics’ nationwide. This analysis is designed to capture all necessary data to make an informed decision about a site. Each site will be chosen for its fundamental demographic make-up, site character, visibility, and ability to reinforce the branding message. The analysis takes into consideration, all possible scenarios including competition, demographics, placement, signage, frontage space, parking, and access. It also is designed to consider the proper rollout in the local market. Each trade area will meet specific criteria and each location must have positioning to help market the concept. Architecture CC provides architectural support for the development of your stores. To include design layout, input into the site analysis and coordination with the construction management team. Once a site has been selected and approved, the architectural team develops initial layout schematics that are reviewed and approved by the client and the project management team. This is an important step as the layout can be costly to change after final drawings have been completed, or construction is underway.Construction and Construction Management CC has formed alliances with several national construction companies to act as contractor and provide construction management for all locations. These companies have built thousands of in-line concepts nationwide and are well versed in all aspects of construction and construction management. These companies will produce a turnkey location that meets all of the specifications required by us on time and on budget. Each new location will include the build-out, furniture, fixtures, equipment, and signage.
Training
The CC Management Training Program covers the business and operational skills required to efficiently manage the operations while ensuring premium quality service according to our exacting standards. The complete two-phased training program is highly interactive, and trainees are monitored closely to ensure optimal effectiveness. The first-phase of the program is the New Client Training Program. This phase is designed to be conducted via teleconferences and web conferences over a 5 day period. The program is interactive and complete to give a new location manager a working knowledge of every aspect of running their business, as well as, understanding the development of their rollout program. The program is geared to be comprehensive and informative, to maximize the skills and abilities of any new manager.The second-phase of the program is our Road Training Team. These trainers arrive on-site at least 3 days prior to a new location opening. Their function is to help setup and prepare the new location for opening. The opening team has a specific schedule and agenda for its time at the new location. The team will remain on-site during the opening and during the first several days of operation to aid and assist the staff. The opening team will continue to provide a measure of off-site supervision until it can be demonstrated that the resident management team can consistently meet the concept’s operational standards. In addition to the two-phased training program, the manager will have access to online documents to reinforce their training and share the experience with employees. The CC Training Program will include the following topics: Introduction and Overview of CC Pre-Opening Preparation and Procedures Customer Service Policies Marketing (Internal/External) Procedures Risk Management Competition Administration Insurance Programs Management Purchasing Information Systems Training Internet Receiving New Patients Sanitation Billing Procedures Patient Input Data Forms Hazards and Safety On-the Job Training On-going updates of training programs Personnel – Human Resources
Latest News
CC also assists in the start-up and management of tele-medicine services.
