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WhiteStriped HeaderMini Pages OUTPUT > I possess strong project management; team building and supervisory skills; in addition to ongoing training, motivating, and evaluation of customer service representatives. Also, I have 10 years in the Customer Service industry where I have had to demonstrate problem solving skills; identify negative trends and developed training material to reverse those trends. DottedGrey Flash With extensive experience in customer service and call center management, I am the ideal candidate for a Call Center Customer Service Leadership position. Hire Me SquareSkills Manager and Problem Solver Proven Leader and Motivator; Team Player Metric Coaching Experienced Interviewing, Hiring, and Terminating Experience Achieves Targeted Goals (Financial and Marketing) Detail Oriented PMP trained Microsoft Office Call Monitoring Expert (Etalk and Witness) Peoplesoft In a previous position as Quality Assurance Manager, I determine call center staff requirements, analyze reports and trends, including call volumes and patterns, train and promote the Customer Service Guidelines, and ensure customer service efficiencies for a center of over 200 people. Also I consistently achieve both local and national monthly objectives. I possess strong interpersonal and communication (oral and written) skills and am comfortable initiating and building rapport with customers and all levels of staff, while providing a line of communication between different departments. I am an effective problem solver and an efficient multi tasking project manager. My software knowledge includes Microsoft Office and various call monitoring software. PROFILE DottedDotted Recommendations Mini Pagessquare “Christopher Fuller is knowlegable and a reliable co-worker. When I began at ING I had many questions and Chris has consitently been helpful with quality assistance in any matter with his prowess and knowhow. Chris is erudite and well-spoken. He is an absolute benefit for any company.” Sarah Farrokh square “Chris leads by example. I observed his abilities when we were both working at AOL. He is an excellent coacher / developer. He is able to set and accomplish performance objectives for his team. Chris' teams are always among the top performing in the call center. Chris is an excellent manager and I would be happy to have him on my team.” Lisa Jackson square “Chris is like a breath of fresh air, steadfast, focused and highly intellegent. He has leadership skills of the finest transitional leader, with ample foresight, flexibility and excellent attention to detail Chris is always quick on his feet, with sensible reactions in all the circumstances. He is capable of handling any situation with thoughtfulness and maturity.” Linda Moultrie square “Chris is one of the most devoted employees I know. He has an amazing work ethic and takes his responsibilities very seriously. He remains on a task until it is accomplished wel, and will even stay overtime to get his task completed. He loves what he does, and it shows in his interaction w/ customers and co-workers. He would be an asset in no matter what capacity he served.” Lude Gilles, square “Christopher Fuller is knowlegable and a reliable co-worker. When I began at ING I had many questions and Chris has consitently been helpful with quality assistance in any matter with his prowess and knowhow. Chris is erudite and well-spoken. He is an absolute benefit for any company.” Sarah Farrokh square “Chris leads by example. I observed his abilities when we were both working at AOL. He is an excellent coacher / developer. He is able to set and accomplish performance objectives for his team. Chris' teams are always among the top performing in the call center. Chris is an excellent manager and I would be happy to have him on my team.” Lisa Jackson square “Chris is like a breath of fresh air, steadfast, focused and highly intellegent. He has leadership skills of the finest transitional leader, with ample foresight, flexibility and excellent attention to detail Chris is always quick on his feet, with sensible reactions in all the circumstances. He is capable of handling any situation with thoughtfulness and maturity.” Linda Moultrie square “Chris is one of the most devoted employees I know. He has an amazing work ethic and takes his responsibilities very seriously. He remains on a task until it is accomplished wel, and will even stay overtime to get his task completed. He loves what he does, and it shows in his interaction w/ customers and co-workers. He would be an asset in no matter what capacity he served.” Lude Gilles, C-Letter-CSquare Call Center Quality Assurance Manager • Successfully pitched, targeted, developed, and lead call quality training • Lead initiatives that improved overall call quality from 7th to 3rd out of 8 regional call centers • Served as a liaison between the call center and headquarter. • Lead call calibrations for both frontline and upper management. • Coached and developed frontline managers and customer service representatives in call quality improvements. • Counseled customer service representatives on defining career and work related goals and objectives. • Was able to serve as mentor and developed frontline managers and customer service representatives. Management • Managed a team of 17 customer service representatives in average handle time, adherence, attendance, and call quality. • Coached and developed customer service representatives call handling skills. • Interview and Hired successful customer service representatives. • Successfully maintained a low variance between the call quality scores of the Call Center Quality Assurances Manager and the call I graded • Led my team to a regional top 10 ranking in call quality. Striped Work with: AT&T AOL RandStad AppleOne FlyTele My training: • Coaching for Quality Results • Communicating Effectively • Business Ethics • Conducting Effective Huddle Meetings • Managing Customer Escalations with Care • Documenting Employee Performance • Managing Human Performance • FLSA • Civil Treatment for Managers • Managing Records • Project Management CONTACT For general information, please contact chris@chrisfullerbiz.com TEl: 904.699.9686 http://www.linkedin.com/in/chrisfuller Job Fits SquareSquare Can Relocate to: Call Center Quality Assurance Manager Call Center Manager Call Center Supervisor Account Manager Jr. Project Manager Tampa Orlando Washington, DC Atlanta Jacksonville Simple OUTPUT > I possess strong project management; team building and supervisory skills; in addition to ongoing training, motivating, and evaluation of customer service representatives. Also, I have 10 years in the Customer Service industry where I have had to demonstrate problem solving skills; identify negative trends and developed training material to reverse those trends. DottedGrey Flash With extensive experience in customer service and call center management, I am the ideal candidate for a Call Center Customer Service Leadership position. Hire Me SquareSkills Manager and Problem Solver Proven Leader and Motivator; Team Player Metric Coaching Experienced Interviewing, Hiring, and Terminating Experience Achieves Targeted Goals (Financial and Marketing) Detail Oriented PMP trained Microsoft Office Call Monitoring Expert (Etalk and Witness) Peoplesoft In a previous position as Quality Assurance Manager, I determine call center staff requirements, analyze reports and trends, including call volumes and patterns, train and promote the Customer Service Guidelines, and ensure customer service efficiencies for a center of over 200 people. Also I consistently achieve both local and national monthly objectives. I possess strong interpersonal and communication (oral and written) skills and am comfortable initiating and building rapport with customers and all levels of staff, while providing a line of communication between different departments. I am an effective problem solver and an efficient multi tasking project manager. My software knowledge includes Microsoft Office and various call monitoring software. PROFILE DottedDotted Recommendations Mini Pagessquare “Christopher Fuller is knowlegable and a reliable co-worker. When I began at ING I had many questions and Chris has consitently been helpful with quality assistance in any matter with his prowess and knowhow. Chris is erudite and well-spoken. He is an absolute benefit for any company.” Sarah Farrokh square “Chris leads by example. I observed his abilities when we were both working at AOL. He is an excellent coacher / developer. He is able to set and accomplish performance objectives for his team. Chris' teams are always among the top performing in the call center. Chris is an excellent manager and I would be happy to have him on my team.” Lisa Jackson square “Chris is like a breath of fresh air, steadfast, focused and highly intellegent. He has leadership skills of the finest transitional leader, with ample foresight, flexibility and excellent attention to detail Chris is always quick on his feet, with sensible reactions in all the circumstances. He is capable of handling any situation with thoughtfulness and maturity.” Linda Moultrie square “Chris is one of the most devoted employees I know. He has an amazing work ethic and takes his responsibilities very seriously. He remains on a task until it is accomplished wel, and will even stay overtime to get his task completed. He loves what he does, and it shows in his interaction w/ customers and co-workers. He would be an asset in no matter what capacity he served.” Lude Gilles, square “Christopher Fuller is knowlegable and a reliable co-worker. When I began at ING I had many questions and Chris has consitently been helpful with quality assistance in any matter with his prowess and knowhow. Chris is erudite and well-spoken. He is an absolute benefit for any company.” Sarah Farrokh square “Chris leads by example. I observed his abilities when we were both working at AOL. He is an excellent coacher / developer. He is able to set and accomplish performance objectives for his team. Chris' teams are always among the top performing in the call center. Chris is an excellent manager and I would be happy to have him on my team.” Lisa Jackson square “Chris is like a breath of fresh air, steadfast, focused and highly intellegent. He has leadership skills of the finest transitional leader, with ample foresight, flexibility and excellent attention to detail Chris is always quick on his feet, with sensible reactions in all the circumstances. He is capable of handling any situation with thoughtfulness and maturity.” Linda Moultrie square “Chris is one of the most devoted employees I know. He has an amazing work ethic and takes his responsibilities very seriously. He remains on a task until it is accomplished wel, and will even stay overtime to get his task completed. He loves what he does, and it shows in his interaction w/ customers and co-workers. He would be an asset in no matter what capacity he served.” Lude Gilles, C-Letter-CSquare Call Center Quality Assurance Manager • Successfully pitched, targeted, developed, and lead call quality training • Lead initiatives that improved overall call quality from 7th to 3rd out of 8 regional call centers • Served as a liaison between the call center and headquarter. • Lead call calibrations for both frontline and upper management. • Coached and developed frontline managers and customer service representatives in call quality improvements. • Counseled customer service representatives on defining career and work related goals and objectives. • Was able to serve as mentor and developed frontline managers and customer service representatives. Management • Managed a team of 17 customer service representatives in average handle time, adherence, attendance, and call quality. • Coached and developed customer service representatives call handling skills. • Interview and Hired successful customer service representatives. • Successfully maintained a low variance between the call quality scores of the Call Center Quality Assurances Manager and the call I graded • Led my team to a regional top 10 ranking in call quality. Striped Work with: AT&T AOL RandStad AppleOne FlyTele My training: • Coaching for Quality Results • Communicating Effectively • Business Ethics • Conducting Effective Huddle Meetings • Managing Customer Escalations with Care • Documenting Employee Performance • Managing Human Performance • FLSA • Civil Treatment for Managers • Managing Records • Project Management CONTACT For general information, please contact chris@chrisfullerbiz.com TEl: 904.699.9686 http://www.linkedin.com/in/chrisfuller Job Fits SquareSquare Can Relocate to: Call Center Quality Assurance Manager Call Center Manager Call Center Supervisor Account Manager Jr. Project Manager Tampa Orlando Washington, DC Atlanta Jacksonville SimpleJust LineMenuGrey FlashPlusPlusGrey Flash Hire > Christopher Fuller Grey Flash Hire > Christopher Fuller