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Computer Repair in the Cotswolds(+44) 0782 854 9507 Home

Welcome to

SOS Computing

Welcome to our

new-look website!

SOS Computing Ltd. Is wholly owned and run by the Company Manager, Sandy Bryson. With over 10 years experience, since the company's founding, Sandy has dealt with every client; building relationships with many of those he has dealt with. Providing technical support to many primary schools in proximity to Cirencesterand Stroud, his experience proves invaluable when educating the home user of computer maintenance and repair.

Established in 1999, SOS Computing has over a decade of experience helping Cirencester and the locality with computer repair, maintenance, and supplying network solutions. Dealing specifically with call-outs, the company aims to provide extra convenience in a personal manner. The company strives to provide a friendly, professional service at a cost the average cotswolds citizen finds pleasantly acceptable.

Please use this site to gain an understanding of the services offered and what help we may provide.

1

SOS's promises are:

The cheapest professional computer advice and repair around town!*

2

No Fix - No Fee!*

Only pay for problem diagnosis!

3

No call-out charge to local residents!*

See Service Area page for details!

30 Day Repair Guarantee!*

If the same problem re-occurs within 30 days we will rectify the problem for free*

4

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us recently?

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make a payment

Terms & Conditions Apply

Services

Our Services

List Of Services

This page contains a list of the services offered by SOS Computing. If you would like to enquire whether or not we can be of service, please do not hesitate to contact us using the information provided on the "Contact Us" page.

Please also find a suggested itinerary to complete before we arrive to start a repair; in order to save us time and you money.

Hardware Support - Problems with monitors, printers, peripherals etc dealt with

Software Support - Aiding the installation of Operating Systems, Office suites etc

Parts and Accessories - Supplied at cheap prices.

Data Recovery - Hard Drive/CD/DVD/USB/Memory Card Recovery and Backup.

Laptops - All Windows PCs and Laptops dealt with.

Collect and Deliver - Larger issues solved back at HQ with the PC returned hastily.

PC Diagnosis - Slow, crashing or freezing PC problems fixed.

Network Setup - Secured wired and wireless networks troubleshooting.

Memory Upgrades - cost effective increase in PC processing speeds.

Setups & Rebuilds - help setting up new PCs and rebuilding older ones

Viruses and Security - Removal of viruses, spyware, malware, trojans, worms.

What To Do Before We Arrive

Where possible, please do the following before the appointment, in order to help the engineer work quickly and efficiently (saving you money!) :

* Have the computer switched on - This will allow the engineer to start work straight away, without having to wait for the computer to boot up.

* Have any installation discs ready - Such as recovery discs, drivers discs or installation discs for your software (e.g. Microsoft Office).

* Have any product licenses, keys and activation codes ready - In case theres the need to reinstall any software, these activation codes maybe required.

* Think of any usernames and passwords used - Such as passwords for your windows user accounts, internet accounts or email accounts.

* Backup your important data - whilst we make every effort to ensure your personal data is safe, we highly recommend you backup your data prior to the appointment. The engineer may be able to provide data storage options where required, it is the customers responsibility to ask for this.

Service Area Simple

Area of Service

In order to qualify the SOS promise of no call-out charge, home users must live within 8 miles of our office (shown in the map to the right). We are happy to help those outside this area, although a call-out charge will be added - currently 50p per mile. You will be advised of any call-out charge prior to our visit. T's & C's apply.

Please click the map to expand it to fullscreen

Pricing

Payment Options

The easiest choice, many prefer to pay directly by cash or cheque to the technician after repair has been completed.

If paying by cheque sent at a later date, please make cheques payable to "SOS Computing Ltd" and send to the registered adddress at the bottom of the page.

Please do NOT send any cash through the post.

For those with a paypal account, it is possible to pay by clicking the paypal logo below. By paying through paypal, it is possible to pay using any of the methods listed below.

On Completion -

Cheques -

Online -

PayPal

Pricing & Payments

If you have recently used our services, please refer to the payment options to the right.

Details of Individual pricing options, Sandy's promises and other costs are listed below.

Pricing Details

30 Day Guarantee

All completed computer repairs are covered by a 30-day labour only warranty, commencing from the date on the original invoice. If the original problem occurs within 30 days, the technician will come back and fix it free of charge. Excludes computer faults caused by software, virus and end user errors.

No Fix - No Fee

SOS Computing offer a "no-fix-no-fee" policy on all computer repairs.

If a problem cannot be fixed or diagnosed, you won't be charged.

Terms & Conditions apply.

No Call-out Charge

We do not charge a call out fee to home users within 8 miles of our premises.

Callout fees include mileage to and from the customer's premises.

You will be informed of any callout fees before we arrive.

- Computer repair charges are estimated before a repair is carried out.

- To do this, time is spent to complete a diagnosis of the problem.

The diagnostic fee is £20.

- If you decide to go ahead with the repair, the diagnostic fee will be waivered.

- Repair charges are typically £25 per hr, although vary depending on the severity and complexity of the problem/repair. Parts prices are discussed when required.

- Therefore charges are individually suited to each customer/repair, the reason behind a cost estimation prior to repair. Most jobs are completed within a few hours.

- Payment for Onsite and Offsite computer repair is taken once a repair is completed. Payment must be made promptly and within 14 days.

- Delinquent bills will be assessed a £15 charge if payment is not received within 14 days of the invoice issue date. If an amount remains delinquent 30 days after its issue date, an additional 15% penalty will be added for each month

of delinquency.

Testimonials

This page details reviews of previous SOS Computing customers. If you have recently had a repair carried out by SOS Computing, we would love to have your feedback so we may build on our service, iand ts professionalism to succeed in customer experience and satisfaction.

Many thanks for any time taken to leave feedback.

Reviews linked, courtesy of www.freeindeix.co.uk

Have a query? Want to get in touch? Feel free to drop us an email by using the contact form to the right. If you would rather speak in person about computer problems and would like us to visit please use the phone numbers below. Written correspondence should be sent to the registered address listed at the bottom of the page.

Intl. clients please use the Intl. code (+44)

01285 654 886

0787 985 1223

0782 854 9507

(+44) 01285 654886

(+44) 0787 985 1223

(+44) 0782 854 9507

Terms Conditions THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL GOODS AND SERVICES SUPPLIED TO YOU BY SOS COMPUTING. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSETHEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE GOODS AND SERVICES SUPPLIED BY SOS COMPUTING.SOS Computing Ltd. Company Number 3789488 All contracts formed between SOS Computing and users shall be governed by, and construed in accordance with English Law. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law. These terms and conditions do not affect your statutory rights.We have the right, at our discretion, to refuse to supply or repair goods you order.CONDITIONSWe do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.To qualify for our No-Fix-No-Fee policy, the customer must allow SOS Computing sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technicians discretion whether or not a repair is possible. If the customer decides not to go ahead with a repair, they will be charged a diagnostic fee for diagnosing the problem. All work is covered by a labour only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), SOS Computing will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors. Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a No Fault Found fee may be payable by the warranty holder at the usual hourly rate.In order for SOS Computing to remain in business, payments must be made promptly. If an amount remains delinquent 30 days after its issue date, an additional 5% penalty will be added for each week of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Please pay on time. A deposit of 15% for goods and services over the sum of £300 are required before being carried out. Businesses are granted 30 days to pay outstanding invoices. Residential customers are required to pay by cash (directly to technician), or cheque, bank transfer or paypal upon completion or delivery. GOODS AND PRODUCTS ORDEREDGoods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods. We aim to deliver any goods purchased either during computer repair or within 14 days; however, deliveries may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.Please check goods and repairs on delivery. If goods are delivered damaged or faulty you must inform us within 7 days of delivery and we will arrange collection and replacement at our cost. If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.You will only own the goods or upgrades once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.To return goods please follow the returns procedure detailed under the Warranty Terms and Conditions. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.Every care has been taken in the preparation of any offer. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.All parts supplied by SOS Computing are brand new, unless stated by a technician or requested by the Customer. Brand new parts come with a manufacturer’s warranty, stated by the product, commencing from the date the item was purchased by SOS Computing. The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with. Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from fair wear and tear. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs. Damage to a system or components, supplied by SOS Computing, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.SOS Computing reserves the right to change these conditions at anytime without notice.DISCLAIMERSOS Computing have permission from the customer to carry out the work on the equipment in need of repair. SOS Computing have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability. SOS Computing will not be liable for any damage caused to other equipment by Goods supplied."Cheapest prices around" claim is to the best of SOS Computings knowledge , and SOS Computing will not be held liable should cheaper alternatives be found elsewhere.SOS Computing does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data and SOS Computing are not required to advise or remind customers of appropriate backup and other procedures. SOS Computing does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.Customer shall back up all data stored in the products to be repaired and remove any removable media, such as diskettes, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement. SOS Computing may provide data storage options at additional costs.The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customers responsibility to reconfigure or reinstall any such applications, unless specifically asking the technician.July 2010

Terms & Conditions

Please find to the right all terms and conditions relating to the repair of machines and selling of products carried out by SOS Computing. Terms for special repair promises may also be found in this section.

Please contact SOS Computing should you feel the need to raise a dispute.

Thank You

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